Job Description
<div class="content-intro"><p><strong>About Us</strong></p>
<p>Ennoble Care is a mobile primary care, palliative care, and hospice service provider with patients in New York, New Jersey, Maryland, DC, Virginia, Oklahoma, Kansas, Pennsylvania, and Georgia. Ennoble Care’s clinicians go to the home of the patient, providing continuum of care for those with chronic conditions and limited mobility. Ennoble Care offers a variety of programs including, remote patient monitoring, behavioral health management, and chronic care management, to ensure that our patients receive the highest quality of care by a team they know and trust. We seek individuals who are driven to make a difference and embody our motto, “To Care is an Honor.” Join Ennoble Care today!</p></div><p><strong>Summary</strong></p>
<p><span data-contrast="auto">Ennoble Care is seeking a full-time <span data-teams="true">Scheduling Support Associate</span> to join our incredible team at our Marlton, NJ office. This role is a vital part in ensuring our patients receive timely, high-quality care by serving as the first point of contact for their scheduling needs. The Scheduling Coordinator will primarily handle inbound and outbound calls related to patient scheduling, appointment coordination, and related support functions. In this role, you will support our providers, patients, and care teams by ensuring schedules are accurate, efficient, and patient-centered.</span><span data-ccp-props="{"335559739":0}"> </span></p>
<p><strong><span data-contrast="auto">Responsibilities:</span><span data-ccp-props="{"335559739":0}"> </span></strong></p>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="3" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Answer and place patient scheduling-related calls with professionalism, compassion, and accuracy.</span></li>
<li data-leveltext="" data-font="Symbol" data-listid="3" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Schedule, confirm, and update patient appointments in the electronic medical record (EMR) system.</span></li>
<li data-leveltext="" data-font="Symbol" data-listid="3" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Coordinate appointment availability with clinicians, staff, and partner facilities to meet patient needs.</span><span data-ccp-props="{"335559739":0}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="3" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Accurately document all communications and scheduling details in the EMR and other internal systems.</span></li>
<li data-leveltext="" data-font="Symbol" data-listid="3" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="5" data-aria-level="1"><span data-contrast="auto">Monitor scheduling workflows and escalate urgent or emergent needs to the appropriate clinical or operational staff.</span><span data-ccp-props="{"335559739":0}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="3" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="6" data-aria-level="1"><span data-contrast="auto">Maintain awareness of provider schedules to ensure efficient utilization and reduce scheduling conflicts.</span><span data-ccp-props="{"335559739":0}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="3" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="7" data-aria-level="1"><span data-contrast="auto">Provide excellent customer service by assisting patients and families with appointment-related questions.</span><span data-ccp-props="{"335559739":0}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="3" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="8" data-aria-level="1"><span data-contrast="auto">Collaborate with cross-functional teams to resolve scheduling issues and support smooth patient care delivery.</span><span data-ccp-props="{"335559739":0}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="3" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="9" data-aria-level="1"><span data-contrast="auto">Follow documentation protocols and department procedures to ensure compliance and consistency.</span><span data-ccp-props="{"335559739":0}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="3" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="10" data-aria-level="1"><span data-contrast="auto">Contribute positively to team performance by supporting colleagues and promoting a collaborative environment.</span><span data-ccp-props="{"335559739":0}"> </span></li>
</ul>
<p><strong><span data-contrast="auto">Qualifications:</span><span data-ccp-props="{"335559739":0}"> </span></strong></p>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="4" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Strong verbal communication skills with comfort handling a high volume of phone calls.</span><span data-ccp-props="{"335559739":0}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="4" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="2" data-aria-level="1"><span data-contrast="auto">Compassionate and empathetic demeanor with a commitment to patient-centered service.</span><span data-ccp-props="{"335559739":0}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="4" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="3" data-aria-level="1"><span data-contrast="auto">Exceptional organizational and multitasking abilities to manage multiple patients and tasks simultaneously.</span><span data-ccp-props="{"335559739":0}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="4" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="4" data-aria-level="1"><span data-contrast="auto">Proficiency with computers, including Microsoft Outlook and other Microsoft Office programs; prior EMR</span><span data-contrast="auto"> experience preferred.</span><span data-ccp-props="{"335559739":0}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="4" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="5" data-aria-level="1"><span data-contrast="auto">Ability to thrive in a fast-paced environment while maintaining accuracy and attention to detail.</span><span data-ccp-props="{"335559739":0}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="4" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="6" data-aria-level="1"><span data-contrast="auto">Reliable, adaptable, and open to learning new processes and systems.</span><span data-ccp-props="{"335559739":0}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="4" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="7" data-aria-level="1"><span data-contrast="auto">Must successfully pass a background check and drug screen.</span><span data-ccp-props="{"335559739":0}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="4" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="8" data-aria-level="1"><span data-contrast="auto">Preferred: Experience in scheduling, healthcare administration, or a call center environment. Knowledge of basic healthcare terminology is a plus.</span><span data-ccp-props="{"335559739":0}"> </span></li>
</ul>
<p><strong><span data-ccp-props="{"335559739":0}">PAY RATE-$19 AN HOUR</span></strong></p>
<p><strong><span data-ccp-props="{"335559739":0}">PLEASE NOTE: THIS IS A FULL-TIME, ON-SITE POSITION.</span></strong></p>
<p><span data-ccp-props="{"335559739":0}">#tan</span></p><div class="content-conclusion"><p><strong>Full-time employees qualify for the following benefits:</strong></p>
<ul>
<li><span class="ui-provider a b c d e f g h i j k l m n o p q r s t u v w x y z ab ac ae af ag ah ai aj ak">Medical, Dental, Vision and supplementary benefits such as Life Insurance, Short Term and Long Term Disability, Flexible Spending Accounts for Medical and Dependent Care, Accident, Critical Illness, and Hospital Indemnity. </span></li>
<li>Paid Time Off</li>
<li>Paid Office Holidays </li>
</ul>
<p><strong>All employees qualify for these benefits:</strong></p>
<ul>
<li>Paid Sick Time</li>
<li>401(k) with up to 3% company match</li>
<li>Referral Program</li>
<li>Payactiv: pay-on-demand. Cash out earned money when and where you need it!</li>
</ul>
<p><strong><span data-teams="true">Candidates must disclose any current or future need for employment-based immigration sponsorship (including, but not limited to, OPT, STEM OPT, or visa sponsorship) before an offer of employment is extended.</span></strong></p>
<p><em>Ennoble Care is an Equal Opportunity Employer, committed to hiring the best team possible, and does not discriminate against </em><em>protected characteristics including but not limited to - race, age, sexual orientation, gender identity and expression, national </em><em>origin, religion, disability, and veteran status. </em></p></div>
About Ennoble Care
Ennoble Care
ennoblecare.com
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