Company Overview: As one of the Washington Metropolitan area’s fastest-growing IT companies, we are always looking for creative, passionate, and responsible employees. We acknowledge that intelligent, dedicated employees are our greatest asset and are continuously adding to our talented and diverse team. If you feel innovation, integrity, and a drive to deliver are key components to success, we invite you to become Enlightened.

Job Summary: Are you passionate about providing exceptional customer service and thriving in a fast-paced environment? At Enlightened, Inc., we’re looking for a motivated and service-oriented Inbound Call Center Agent May 20th ,2026 to join our team. In this role, you’ll deliver outstanding support by assisting customers, resolving inquiries with empathy and efficiency, and ensuring each interaction is a positive experience.

This opportunity is perfect for individuals who excel at communication, enjoy helping others, and are eager to contribute to a dynamic team. With a focus on professionalism, accuracy, and customer satisfaction, this role offers a chance to advance your career in a supportive and engaging workplace.

Work Schedule:

• Training: Monday - Friday, 9:30AM - 5:30 PM during our comprehensive 3-week training program -Weekends Off
• Post-Training: Monday - Friday, 8:00 AM - 7:00 PM (8-hour shifts, full-time schedule)

Key Responsibilities:

• Provide customer support by following established call center scripts and guidelines.
• Meet or exceed individual performance goals, ensuring high-quality customer interactions.
• Handle customer inquiries and resolve issues with patience, empathy, and efficiency.
• Maintain positive and professional phone etiquette in every interaction.
• Analyze customer needs and recommend suitable solutions.
• Accurately perform data entry and maintain organized records.
• Communicate clearly with customers to ensure their understanding and satisfaction.

Pay & Perks:

• Hourly Rate: $16.00 during training and probationary period and after that it will be $17.00 (36-40 hours )
• Schedule: Monday to Friday, 9:30AM – 5:30 PM (Weekends are off ) during 3weeks training . After that any 8-hour shift will be assigned between 8 am to 7 pm Monday to Friday (Weekends are off ).
• Training: One-on-one, hands-on learning in the production environment.

Qualifications

• Strong customer service skills with a passion for helping others.
• Proficiency in English; fluency in Spanish is highly desirable.
• Excellent communication and phone etiquette.
• Experience with inbound calling and resolving customer issues.
• Ability to assess customer needs and provide tailored solutions.
• Detail-oriented with proficiency in data entry.
• A service-oriented mindset with a focus on achieving performance targets.

Preferred Qualifications

• Bilingual candidates, especially those fluent in Spanish, are strongly encouraged to apply.
• Recent college graduates and individuals seeking a dynamic role where they can grow are welcome to join us!

Why Enlightened?

At Enlightened, Inc., we are more than just a workplace; we are a community driven by our commitment to excellence, innovation, and integrity. As a leading provider of cutting-edge IT and business solutions, we empower our employees to achieve their full potential by fostering a culture of collaboration, growth, and inclusivity.

By joining Enlightened, you will:

• No Weekend Work Required.
• Work with Purpose: Contribute to impactful projects that drive meaningful change for our clients and communities.
• Grow Professionally: Benefit from continuous learning opportunities, mentorship, and career advancement pathways.
• Thrive in Diversity: Be part of a diverse, forward-thinking team where your unique talents and perspectives are valued.
• Enjoy Balance: Experience competitive benefits, flexibility, and a supportive environment that prioritizes your well-being.

When you choose Enlightened, you choose a career where innovation meets opportunity, and your contributions make a difference. Join us and become part of a legacy that’s shaping the future, one solution at a time.

Enlightened is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Job Types: Full-time, Temporary

Pay: $16.00 - $17.00 per hour

Benefits

• 401(k)
• 401(k) matching
• Referral program

Application Question(s):

• Are you able to Pass Drug screening and Background Check ?
• Do you speak Spanish ?

Work Location: In person