Microsoft Dynamics Consultant

Job Summary

We are seeking a highly experienced MS Dynamics CRM Lead to drive the design, development, and implementation of CRM solutions using Microsoft Dynamics 365.

The ideal candidate will lead CRM architecture, guide development teams, and work closely with business stakeholders to deliver scalable CRM solutions aligned with organizational goals.

Key Responsibilities

• CRM Solution Architecture

Lead the design and implementation of enterprise CRM solutions using Microsoft Dynamics 365 Customer Engagement modules.

Define CRM architecture, customization strategy, and best practices.

Design scalable solutions across Sales, Customer Service, Marketing, and Field Service modules.

• Technical Leadership

Lead a team of CRM developers, consultants, and analysts.

Provide technical guidance on plugins, workflows, custom APIs, and integrations.

Oversee CRM customizations using Microsoft Power Platform tools.

• Development & Customization

Develop and review solutions using:

C#

JavaScript

.NET Framework

Implement plugins, workflows, business rules, and custom entities.

Work with Power Apps, Power Automate, and Power BI for business automation and analytics.

• Integration & Data Management

Design integrations between Dynamics CRM and other enterprise systems using:

REST/SOAP APIs

Azure integration services

Work with tools such as:

Azure Logic Apps

Azure Service Bus

Azure Data Factory

• CRM Governance & Best Practices

Define CRM development standards, code review processes, and deployment strategies.

Implement security roles, data governance, and environment management.

Ensure system performance, scalability, and security.

• Stakeholder & Project Management

Collaborate with business stakeholders, product owners, and IT leadership.

Lead requirement workshops and translate business requirements into technical solutions.

Support Agile/Scrum delivery processes.

Required Qualifications

Bachelor's or Master's degree in Computer Science, Information Technology, or related field.

15+ years of IT experience with at least 8+ years in Microsoft Dynamics CRM / Dynamics 365.

Strong experience in CRM customization, configuration, and integration.

Expertise in Dynamics 365 architecture and deployment models.

Preferred Skills

Experience working with cloud platforms like Microsoft Azure.

Knowledge of DevOps and CI/CD pipelines for CRM deployments.

Experience with data migration and CRM upgrades.

Familiarity with Power Platform governance and ALM.

Certifications (Preferred)

Microsoft Certified:

Dynamics 365 Customer Engagement Functional Consultant Associate

Microsoft Certified:

Power Platform Solution Architect Expert

Microsoft Certified:

Azure Solutions Architect Expert

Key Competencies

CRM architecture and enterprise solution design

Leadership and team mentoring

Stakeholder communication and requirement management

Problem-solving and analytical thinking

Agile project delivery