Lead Operations Manager for Monitoring and Incident Response Optimization

Drive operational excellence as a Monitoring and Operations Manager in a remote role with occasional travel. Enhance incident response workflows and team performance in the energy sector.

This position is pivotal for overseeing day-to-day operations of managed Battery Energy Storage System assets. With over 7 years in operations or monitoring, you'll ensure reliable incident management and communication, while defining the standards and operating procedures that shape our service delivery. The role demands a strong analytical mindset to turn data insights into actionable improvements.

Key Responsibilities

• Own and manage monitoring and operations program
• Lead incident response processes and ensure timely actions
• Define and enforce operational procedures and quality standards
• Establish performance management and reporting systems
• Drive continuous improvement based on event analysis

Requirements

• 7+ years in operations or monitoring, preferably in energy
• Proven incident response and escalation workflow management
• Strong knowledge of SCADA/EMS principles and alarm management
• Demonstrated ability to create and enforce SOPs across teams
• Experience in people leadership or readiness to develop a team

Embrace this role to innovate in operational excellence, promoting continuous improvement and effective incident management in the energy landscape.