Inbound Dental Call Center Representative - Bilingual - Weekends
Emergency Dental Care USA, IncRole Overview
Emergency Dental Care USA, Inc is hiring a mid-level Inbound Dental Call Center Representative - Bilingual - Weekends. This is a full-time role in Federal Way. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job Description
Appointment Conversion Specialist ? Call Center (Dental Office)
About the Role
We are seeking a high-performing, patient-focused Inside Dental Sales Representative to join our growing call center team. This role is critical in converting inbound patient inquiries into scheduled appointments and delivering an exceptional first impression of our dental offices. The ideal candidate will use a consultative approach to guide patients through treatment options, overcome objections, and help them move forward with care.
This is an excellent opportunity for a driven sales professional who thrives in a fast-paced, metrics-driven environment and is passionate about helping patients access quality dental care.
Key Responsibilities
- Handle high-volume inbound calls from prospective and existing patients
- Convert calls into scheduled appointments by effectively communicating value and urgency of care
- Understand patient needs and recommend appropriate services and next steps
- Meet and exceed daily, weekly, and monthly scheduling and conversion goals
- Accurately document all patient interactions in the CRM/practice management system
- Follow up on unscheduled treatment, missed appointments, and patient inquiries
- Manage objections related to cost, concerns, and scheduling with confidence and empathy
- Collaborate with office teams to ensure seamless patient experience
- Maintain professionalism and positivity in a fast-paced call center environment
- Availability to work Pacific Standard Time (PST) hours
- Bilingual
Frequently Asked Questions
How do I apply for the Inbound Dental Call Center Representative - Bilingual - Weekends position at Emergency Dental Care USA, Inc?
Use the Apply button above to submit your application directly to Emergency Dental Care USA, Inc. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Where is the Inbound Dental Call Center Representative - Bilingual - Weekends position at Emergency Dental Care USA, Inc located?
This position is based in Federal Way. Emergency Dental Care USA, Inc has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.
What does a Inbound Dental Call Center Representative - Bilingual - Weekends at Emergency Dental Care USA, Inc earn?
Emergency Dental Care USA, Inc has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the Inbound Dental Call Center Representative - Bilingual - Weekends role at Emergency Dental Care USA, Inc posted?
This role was posted on May 13, 2026 (31 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
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