Position Overview

Emerald Technical Solutions is seeking a Journeyman Systems / Cloud Administrator to provide hands-on operational support for the Town of Elkton's hybrid IT environment. This role is responsible for maintaining on-premises infrastructure while supporting the Town's gradual transition toward cloud and hybrid services.

This position is embedded on-site and serves as a key technical resource supporting endpoint management, server administration, help desk operations, and cybersecurity enforcement aligned with NIST CSF 2.0, CIS Benchmarks, and CJIS requirements.

Key Responsibilities:

IT Operations & Help Desk Support

• Provide Tier II support for ~100+ users across Town and Police Department environments
• Manage ticket intake, tracking, and resolution via Jira ITSM
• Troubleshoot desktops, laptops, printers, VoIP (OnSIP), and peripheral devices
• Maintain SLA compliance and contribute to service performance reporting (CSAT, metrics)

Systems Administration

• Administer Windows Server 2016/2019/2022 environments
• Support Active Directory (users, groups, GPOs), DNS, DHCP, and file services
• Maintain Exchange 2019 and assist with future migration to Exchange Online
• Perform system patching, updates, and hardening aligned with CIS Benchmarks

Cloud & Hybrid Support

• Assist with Microsoft 365 / Azure (Entra ID) integration initiatives
• Support hybrid identity, MFA implementation, and endpoint security tools (Defender for Endpoint)
• Participate in cloud migration planning (Exchange Online, backup solutions)

Endpoint & Security Management

• Manage endpoint security tools (Malwarebytes, ESET, Microsoft Defender)
• Utilize NinjaOne RMM for monitoring, patching, and automation
• Enforce least-privilege access and MFA policies
• Support vulnerability remediation efforts from Nessus scans

Backup & Recovery

• Monitor and maintain Veeam Backup & Replication
• Perform backup validation and assist with test restores
• Support disaster recovery objectives (RPO/RTO)

Network & Infrastructure Support

• Assist with administration of:
• Arista Untangle routers
• SonicWall firewalls
• Juniper SRX300
• VPN tunnels (DPW, Parks)
• Support wireless (UniFi) and network segmentation

Documentation & Transition Support

• Maintain accurate system documentation, SOPs, and asset inventories
• Participate in transition activities including discovery, knowledge transfer, and validation

Required Qualifications

• Bachelor's degree in IT, Computer Science, or related field (or equivalent experience)
• 3-6 years of relevant IT experience
• Experience with:
• Windows Server & Active Directory
• Virtualization (Hyper-V preferred)
• Microsoft 365 / Azure fundamentals
• Endpoint management tools (RMM/EDR)
• Familiarity with backup solutions (Veeam preferred)
• Candidates must undergo and pass CJIS-compliant fingerprint-based background screening, in addition to Emerald Technical Solutions' internal background investigation

Preferred Qualifications

• Microsoft: AZ-104 (Azure Administrator) or equivalent
• CompTIA: Security+, Network+
• ITIL Foundation (ITSM familiarity)

Benefits

• Competitive compensation and benefits
• Salary range $65,000 - $85,000 annually based on experience and qualifications
• Advancement opportunities into senior infrastructure roles
• Professional development and certification support
• Collaborative, supportive team environment