ITI/ Diploma or BE Mechanical Engineer managing min 8+ years of exp in HVAC - VRF systems maintainnce , Operations, team managing, client AMC too

Job Responsibilities:-

Manage a large field service AC Technician team spread for Mumbai. Goa and Bangalore location

• Drive service excellence by ensuring timely resolution of complaints, preventive maintenance adherence, and high customer satisfaction.
• Conduct technical training sessions for service staff on VRF, ducted, AHU, and split systems to enhance skill levels.
• Engage with key clients, handle escalations, and maintain strong long-term customer relationships.
• Collaborate with the procurement and stores teams to ensure the availability of spares and critical materials.
• Identify and convert retrofit opportunities, work with the sales and estimation teams to close these projects.
• Ensure accurate billing and timely recovery of payments related to service and retrofit activities.
• Track and report KPIs for service delivery, revenue, customer feedback, and team performance.
• Implement and enforce safety and quality compliance across all service jobs.

Pay: ₹60,000.00 - ₹70,000.00 per month

Benefits

• Provident Fund

Application Question(s):

• Have you read Job details and criteria?
• How many Technician you managing? how many clients Individually dealing for AMC?

Experience

• HVAC Maintainence : 8 years (Preferred)

Willingness to travel:

• 50% (Preferred)

Work Location: In person