Enterprise Technology and Information Helpdesk (Bengaluru)

Job Description

ETI Helpdesk Technician

At EisnerAmper, we look for individuals who welcome new ideas, encourage innovation, and are eager to make an impact. Whether you’re starting out in your career or taking your next step as a seasoned professional, the EisnerAmper experience is one-of-a-kind. You can design a career you’ll love from top to bottom - we give you the tools you need to succeed and the autonomy to reach your goals. We are seeking an ETI Helpdesk Technician for our Bengaluru office. We are seeking someone who thrives in a growing environment and providing clients with exceptional services.

What it Means to Work for EisnerAmper:

• You will get to be part of one of the largest and fastest growing accounting and advisory firms in the industry.
• You will have the flexibility to manage your days in support of our commitment to work/life balance.
• You will join a culture that has received multiple top “Places to Work” awards.
• We believe that great work is accomplished when cultures, ideas and experiences come together to create recent solutions.
• We understand that embracing our differences is what unites us as a team and strengthens our foundation.
• Showing up authentically is how we, both as professionals and a Firm, find inspiration to do our best work.
• Numerous Employee Resource Groups (ERGs) to support our Diversity, Equity, &Inclusion; (DE&I;) efforts.

What Work You Will be Responsible For:

• Requires on-call availability in rotating 24x7x365 schedule.
• Be logged into the Help Desk hunt group and answer inbound support calls.
• Research, diagnose, troubleshoot, and identify solutions to resolve system issues.
• Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
• Monitor incident queue and process incidents in a timely manner adhering to defined ticket SLA’s.
• Update incident ticket status, resolution, and close details.
• Escalate unresolved and priority high incidents to