Service Desk Team Lead
EHS TECHNOLOGIES CORPORATIONRole Overview
EHS TECHNOLOGIES CORPORATION is hiring a Service Desk Team Lead. This is a full-time role in Moorestown. Part of EHS TECHNOLOGIES CORPORATION's Security hiring. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job Description
Description
Responsibilities
- Lead and supervise daily operations of the service desk team
- Monitor ticket queues and ensure incidents and service requests are resolved within SLAs
- Act as an escalation point for complex or high-priority technical issues
- Provide coaching, mentoring, and performance feedback to team members
- Conduct team meetings, training sessions, and onboarding for new staff
- Analyze service desk metrics (e.g., response time, resolution time, customer satisfaction) and implement improvements
- Ensure adherence to IT service management (ITSM) processes and best practices
- Coordinate with other IT teams (infrastructure, applications, security) to resolve issues
- Assist with major incident management and communication to stakeholders
- Maintain and improve knowledge base documentation and standard operating procedures
- Support scheduling, staffing, and workload balancing
Requirements
Minimum Requirements: Bachelors Degree and 4-7 years of experience
- position subject to CSWF requirements*
Frequently Asked Questions
How do I apply for the Service Desk Team Lead position at EHS TECHNOLOGIES CORPORATION?
Use the Apply button above to submit your application directly to EHS TECHNOLOGIES CORPORATION. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Where is the Service Desk Team Lead position at EHS TECHNOLOGIES CORPORATION located?
This position is based in Moorestown. EHS TECHNOLOGIES CORPORATION has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.
What does a Service Desk Team Lead at EHS TECHNOLOGIES CORPORATION earn?
EHS TECHNOLOGIES CORPORATION has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the Service Desk Team Lead role at EHS TECHNOLOGIES CORPORATION posted?
This role was posted on April 18, 2026 (56 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
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