Microsoft 365 Administrator III

Position Summary

• Lead deployment, and maintenance of Office 365 solutions.
• Leads and mentors' levels I and II in related upgrades to ensure a healthy, secure, and stable infrastructure.
• Leads and mentors' level one and two administrators in complex troubleshooting to ensure root causes are identified and resolved.
• Lead administrative and maintenance activities to ensure a healthy, secure, and stable infrastructure.
• Develops and reports against Client Technologies KPI's to ensure critical business objectives are being met.
• Monitor assigned areas and proactively implement changes to reduce risk and minimize unplanned outage or performance issues.
• Evaluate, recommend, implement, and maintain security hardening standards across Office 365 components.
• Works on advanced, complex technical projects or business issues requiring state of the art technical or industry knowledge.
• Evaluates, selects, integrates, and implements new Office 365 features, and processes
• Provides well-written technical documentation and demonstrate strong oral communication skills.
• Collaborate other team members, colleagues, consultants, and vendors to effectively analyze and resolve complex issues
• Provide on-call support as needed by the business, to 24x7 critical infrastructure operations.
• Provides leadership in the planning and design of Office 365 architecture roadmaps.
• Leads in the development of operational policies, procedures, and best practices.

Minimum Requirements

• Bachelor's degree in a related Information Technology course of study or equivalent work training and experience required.
• Microsoft 365 fundamentals is required or must be completed within 2 months of hire.
• Microsoft Security Administrator Associate must be completed within 4 months of hire
• Must complete Enterprise Administrator Expert within one year of hire
• Experience:
• 5+ Years of combined experience as a Microsoft 365 Administrator I & II or equivalent roles.
• Expert level understanding of Office 365 technologies and solutions.
• 3+ years of ITIL experience.
• 3+ years of experience with project management.
• Successful track record of meeting SLAs for assigned incidents with a higher degree of quality.
• Successful Track record of completing assigned project work on time with high degree of quality.
• Successful track record of working collaboratively with others.
• Proven ability to take on complex issues and work.
• Knowledge of advanced technology hardware and applications used in a healthcare environment.
• 3+ years of experience creating automation scripts via PowerShell, VB or other scripting languages.
• 3+ years of group policy management.
• 3+ years of experience with Active directory.
• Experience with enterprise applications, asset management tools, diagnostic utilities, remote support tools and enterprise anti-virus tools.
• Proven advanced analytical and problem-solving abilities including packet capture analysis, log file analysis and other diagnostic tools.
• Extensive experience working in a team-oriented, collaborative environment.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Experience in maintaining task schedules, and meeting project deadlines required.
• Experience supporting customers with complex technology issues.
• Experience conducting research into a wide range of computing issues as required.
• Has a diverse understanding of foundation architecture, hardware, and software.
• Understands networking concepts
• Ability to support advanced network functions.
• Possess a strong customer focused orientation to ensure that client needs are addressed and resolved in accordance with service level agreements.

Pay Range

$83,636.80 - $121,904.64

Other Information

Hybrid

Location - Greenville, NC

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ECU Health

About ECU Health

ECU Health is a mission-driven, 1,708-bed academic health care system serving more than 1.4 million people in 29 eastern North Carolina counties. The not-for-profit system is comprised of 13,000 team members, nine hospitals and a physician group that encompasses over 1,100 academic and community providers practicing in over 180 primary and specialty clinics located in more than 130 locations.

The flagship ECU Health Medical Center, a Level I Trauma Center, and ECU Health Maynard Children's Hospital serve as the primary teaching hospitals for the Brody School of Medicine at East Carolina University. ECU Health and the Brody School of Medicine share a combined academic mission to improve the health and well-being of eastern North Carolina through patient care, education and research.

General Statement

It is the goal of ECU Health and its entities to employ the most qualified individual who best matches the requirements for the vacant position.

Offers of employment are subject to successful completion of all pre-employment screenings, which may include an occupational health screening, criminal record check, education, reference, and licensure verification.

We value diversity and are proud to be an equal opportunity employer. Decisions of employment are made based on business needs, job requirements and applicant's qualifications without regard to race, color, religion, gender, national origin, disability status, protected veteran status, genetic information and testing, family and medical leave, sexual orientation, gender identity or expression or any other status protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer, or against any individuals who assist or participate in the investigation of any complaint.