Wfm & process improvement analyst

Design, develop, implement and maintain MIS and WFM processes and systems

Ensure that MIS and WFM systems are effectively and efficiently managed

Ensure that all MIS and WFM systems comply with regulatory requirements

Identify opportunities to improve the effectiveness and efficiency of MIS and WFM processes and systems

Develop and maintain process documentation and training materials

Collaborate with other departments to ensure that MIS and WFM systems are integrated with other business processes

Manage a team of MIS and WFM professionals, including hiring, training, coaching, and performance management

Develop and manage the MIS and WFM budget

Requirements

Bachelor's degree in computer science, information systems, or related field

5+ years of experience in MIS and WFM process management

Experience in managing a team of MIS and WFM professionals

Strong knowledge of MIS and WFM software and systems

Strong analytical and problem-solving skills

Excellent communication and interpersonal skills

Strong project management skills

Shift -Night (Rotational week off & rotational shift )