Junior Systems Support Specialist

Overview

We are seeking a dedicated Junior Systems Support Specialist to provide exceptional technical support to our clients and internal teams. This role involves troubleshooting a wide range of hardware and software issues, maintaining network security, and ensuring optimal system performance across various operating systems. The ideal candidate will possess strong communication skills, a solid understanding of IT support processes, and experience with diverse technical tools and platforms. This position offers an excellent opportunity for those passionate about technology and customer service to grow within a dynamic organization.

Responsibilities

• Provide technical support for desktop and laptop computers running Windows, macOS, and Linux operating systems.
• Troubleshoot hardware issues related to computer hardware components, peripherals, and network devices.
• Assist users with software troubleshooting, including Microsoft Office applications, operating systems, and specialized enterprise software.
• Manage and resolve service requests using ServiceNow, Jira, BMC Remedy, or similar ticketing systems.
• Configure and support VPN access, firewalls, LAN connections, and other network infrastructure components to ensure secure connectivity.
• Support the setup and maintenance of computer networks, including LAN configurations and firewall settings.
• Assist with help desk inquiries related to operating systems, software applications, and hardware issues.
• Document solutions clearly and effectively to facilitate knowledge sharing within the team.
• Collaborate with cross-functional teams to resolve complex technical issues promptly.
• Maintain up-to-date knowledge of emerging technologies relevant to IT support roles.

Skills

• Strong understanding of computer networking concepts such as LAN, firewall configurations, VPNs, and network security best practices.
• Proficiency in supporting multiple operating systems including Windows, macOS, and Linux environments.
• Experience with service management tools such as ServiceNow, Jira, or BMC Remedy for ticket tracking and incident management.
• Knowledge of desktop support procedures including hardware troubleshooting and software installation/configuration.
• Familiarity with Microsoft Office Suite applications for end-user support.
• Ability to troubleshoot software issues related to common enterprise applications.
• Experience supporting remote users via remote access tools and remote desktop solutions.
• Excellent communication skills for effectively assisting users with varying levels of technical expertise.
• Customer service-oriented mindset with a focus on resolving issues efficiently and professionally. This Support Specialist role is ideal for individuals passionate about technology support who thrive in fast-paced environments requiring excellent problem-solving skills and strong interpersonal communication.

Location: 1250 Boulevard René-Lévesque O, Montréal, QC H3B

Job Type: Full-time

Pay: $49,000.00 per year

Benefits

• Company pension
• Discounted or free food
• Profit sharing
• Store discount

Work Location: In person