Technical Support & Pre-sales Engineer (remote, India)

Company: Easy Control Industry: Mobile Device Management (MDM) Location: Remote (India) Employment Type: Full-time / Remote About Easy Control Easy Control is a global provider of Mobile Device Management (MDM) solutions, helping enterprises remotely manage, secure, and monitor Android, i OS, and Io T devices across industries such as retail, logistics, education, and manufacturing.

Position Overview We are seeking a technically skilled and self-driven professional to join our global support and pre-sales team. You will collaborate with enterprise clients and internal teams to deliver high-quality technical support, product demonstrations, and deployment guidance for Easy Control's MDM solutions.

Key Responsibilities Pre-Sales Support Collaborate with sales and marketing teams to understand client needs and deliver tailored MDM solutions. Conduct online product demonstrations and presentations for enterprise customers.

Technical Support

Provide remote technical assistance for product deployment, configuration, and troubleshooting. Collaborate with R&D teams to reproduce and resolve customer issues. Guide customers on product best practices and record feedback for continuous improvement.

Requirements Bachelor's degree in Computer Science, Information Technology, or related field. 2+ years of experience in technical support or pre-sales for Saa S or enterprise software. Hands-on experience with MDM / EMM / UEM platforms (Android Enterprise, i OS MDM, etc.). Strong understanding of device configuration, remote management tools, and basic networking.

Strong

English communication and presentation skills (verbal and written). Ability to work independently and remotely across time zones.

Preferred Skills (Plus) Experience with Android system configuration or device enrollment (QR code, Zero-touch, EMM). Familiarity with APIs, JSON, or command-line tools (adb).

Why Join Easy

Control? Remote-first culture with flexible hours. Competitive salary based on experience. Opportunity to grow in a fast-expanding global tech company. Work with a global MDM platform trusted by enterprises worldwide.