GSA/ Senior Guest Service Associate (GSA) – Housekeeping (India)

Job Title: Senior Guest Service Associate (GSA) – Housekeeping

Department: Housekeeping

Reports To: Assistant Housekeeping Manager / Housekeeping Manager

Job Summary

The Senior GSA – Housekeeping is responsible for supervising daily housekeeping operations, ensuring cleanliness standards, coordinating with team members, and delivering excellent guest service. The role also involves training junior staff and maintaining departmental SOPs.

Key Responsibilities:

Supervise and coordinate the daily activities of GSAs and housekeeping attendants

Ensure guest rooms, public areas, and back-of-house areas meet cleanliness and hygiene standards

Conduct room inspections and ensure timely room readiness

Handle guest requests, complaints, and special requirements promptly and professionally

Train, guide, and monitor junior housekeeping staff

Maintain housekeeping equipment, linen, and cleaning supplies

Coordinate with Front Office for room status updates

Ensure compliance with safety, hygiene, and hotel SOPs

Assist in inventory control and cost management

Prepare daily reports and handovers

Qualifications & Skills:

Diploma or certification in Hotel Management / Housekeeping preferred

Minimum 2–4 years of experience in housekeeping operations

Good knowledge of housekeeping procedures, chemicals, and equipment

Robust supervisory and communication skills

Guest-oriented attitude with attention to detail

Ability to work in shifts and handle pressure

Age Criteria:

Preferably below 35 years

Key Competencies:

Leadership & team coordination

Time management

Quality control

Guest handling skills