It Network Administrator

Key Responsibilities:

Network & Infrastructure Management

• Manage and support LAN, WAN, VLAN, VPN, and Wi-Fi networks.
• Configure and troubleshoot L1, L2, and L3 networking issues.
• Hands-on experience with network switches (managed/unmanaged), routers, and firewalls.
• Monitor and maintain network performance, availability, and security.
• Identify and resolve connectivity, latency, and packet loss issues.

VPN & Security

• Configure, monitor, and troubleshoot site-to-site and remote-access VPNs.
• Implement basic network security practices and firewall rules.
• Assist in maintaining access control and network segmentation (VLANs).

Wi-Fi & End-User Support

• Troubleshoot Wi-Fi connectivity, access point configuration, and coverage issues.
• Provide desktop, laptop, and peripheral support when required.
• Handle user issues related to network access, email, VPN, and system connectivity.

Client & Stakeholder Communication

• Act as the first point of contact for client IT/network-related issues.
• Communicate technical concepts clearly to non-technical clients.
• Coordinate with vendors and ISPs for issue resolution.
• Provide regular updates on issue status and resolution timelines.

Documentation & Compliance

• Maintain network diagrams, configurations, and SOPs.
• Document incidents, changes, and resolutions.
• Ensure adherence to company IT policies and security standards.