Azure Operations Shift Supervisor
Dunhill Professional Search & Government SolutionsRole Overview
Dunhill Professional Search & Government Solutions is hiring a entry-level Azure Operations Shift Supervisor. This is a full-time role in Reston. posted 2 weeks ago. The posted range is $145k to $160k. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job Description
Azure Operations Shift Supervisor
Clearance Required: Active TS/SCI w/ Poly (Maryland MPO)
About the Role
This isn't a desk-warming supervisory role — it's the nerve center of a 24x7 Azure cloud operations environment. As Shift Supervisor, you own the shift. That means keeping engineers focused, queues moving, incidents resolved, and leadership informed. You're the calm in the storm when systems spike and the driving force behind a high-performing team when things are running smooth.
This work will be supported 24x7x365 by a 10‑hour schedule using a modified Panama rotation. Under this model, employees work four 10‑hour shifts per week and every other weekend, providing extended periods of time off while maintaining required coverage. Shift Hours: Day Shift: 5:30 AM – 4:00 PM Swing Shift: 1:00 PM – 11:30 PM Night Shift: 9:00 PM – 7:30 AM Rotation Details: Week 1 Work Monday–Wednesday Off Thursday–Friday Work Saturday–Monday Week 2 Off Tuesday–Wednesday Work Thursday–Friday Weekend off
What You'll Own
Shift & Schedule Command
- Build and maintain shift schedules that keep every program workflow covered and fully resourced
- Partner with Azure SMEs and Leads to match team capacity to ticket volume
- Manage PTO, callouts, and overtime to keep the operation running without gaps
Queue Management & Incident Resolution
- Lead Shift Handoff Calls that are tight, informative, and actionable — no fluff
- Serve as the escalation hub for internal and client-facing incidents, including after-hours
- Monitor engineer communications in real time and remove obstacles before they become outages
- Step into BCP Coordinator responsibilities when the situation calls for it
Weekend On-Call Coverage
- Rotate into weekend on-call shifts and be ready to respond on site when needed
- Ensure weekend deliverables get done — no exceptions
People & Performance Leadership
- Be a visible, reliable presence on shift — engineers should know you're in their corner
- Conduct regular one-on-ones, document performance concerns, and escalate when needed
- Champion training, career development, and team productivity initiatives
- Hold the line on organizational policies, core values, and delivery standards
What You Bring
- 4–6 years in IT, with at least 2 years leading technical teams
- Hands-on experience supporting 24x7 cloud-based environments (Azure preferred)
- Sharp troubleshooting instincts and the communication skills to translate technical chaos into clear updates for leadership and clients
- Active TS/SCI with Poly clearance, adjudicated by the Maryland MPO
- Bachelor's degree in IT, Computer Science, or related field — or equivalent experience that proves you know your stuff
Why This Role Stands Out
You're not just supervising — you're leading a critical team supporting mission-level cloud infrastructure. If you thrive under pressure, take pride in team performance, and want a role where your decisions actually matter, this is it.
Frequently Asked Questions
How do I apply for the Azure Operations Shift Supervisor position at Dunhill Professional Search & Government Solutions?
Use the Apply button above to submit your application directly to Dunhill Professional Search & Government Solutions. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Where is the Azure Operations Shift Supervisor position at Dunhill Professional Search & Government Solutions located?
This position is based in Reston. Dunhill Professional Search & Government Solutions has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.
How much does the Azure Operations Shift Supervisor role at Dunhill Professional Search & Government Solutions pay?
Dunhill Professional Search & Government Solutions has posted a compensation range of $145k to $160k for this position. Final offers typically vary based on candidate experience, location, and internal salary bands.
When was the Azure Operations Shift Supervisor role at Dunhill Professional Search & Government Solutions posted?
This role was posted on May 27, 2026 (18 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
Is the Azure Operations Shift Supervisor role at Dunhill Professional Search & Government Solutions entry-level?
Yes. This is an entry-level position. Strong candidates typically have 0-2 years of relevant work experience, internships, or significant project work. Read the full description for any specific qualification requirements Dunhill Professional Search & Government Solutions has listed.
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