Junior Salesforce Administrator

Join our colourful team and launch your career at Duha Color Services

Duha Color Services, a leading manufacturer of innovative colour marketing tools, is looking for motivated individuals to join our team. We offer a supportive and inclusive work environment where you can learn, grow, and kick-start your career. With exciting benefits and opportunities, Duha is dedicated to helping you succeed.

Why Choose Duha?

Growth Opportunities: We believe in developing our employees’ skills and providing room for advancement. Join us, and we’ll support you to help you reach your full potential.

Safety First: Your well-being is our top priority. We maintain a safe working environment ensuring your safety while on the job.

Continuous Improvement Program: Join Duha Color Services and immerse yourself in our comprehensive training designed to equip you with essential tools, processes, and systems that enable you to optimize your workflow. Through active participation in our continuous improvement training, you will acquire valuable skills and knowledge allowing you to achieve success in all facets of work and life.

If you are ready to join a supportive team, learn new skills, and make a meaningful impact, we encourage you to apply for the position below.

GENERAL JOB DESCRIPTION:

The Junior Salesforce Administrator supports the day-to-day administration, maintenance, and enhancement of the organization’s Salesforce platform. This role provides user support, assists with system configuration and access management, maintains data quality, and develops reports and dashboards to support business operations. The position works collaboratively with internal stakeholders to ensure Salesforce meets organizational needs and operates effectively.

DUTIES AND RESPONSIBILITIES:

• Provide day-to-day Salesforce user support, including login issues, permissions, and basic troubleshooting
• Assist with user setup, profiles, roles, permission sets, and access management
• Maintain data quality through data cleanup, validation, and basic reporting
• Create and update reports and dashboards to support business needs
• Help document Salesforce processes, configurations, and best practices
• Support minor configuration changes such as fields, page layouts, record types, and validation rules
• Assist with testing and deployment of new features or enhancements
• Collaborate with stakeholders to understand requirements and suggest improvements
• Escalate complex issues to senior administrators or developers when needed

SKILLS REQUIRED:

• Strong attention to detail and analytical problem-solving skills
• Effective verbal and written communication skills with a customer-service mindset
• Ability to learn quickly and adapt to new tools, technologies, and processes
• Organizational and time management skills with the ability to manage multiple priorities
• Technical aptitude and comfort working within business systems and software platforms
• Strong data accuracy and data management mindset
• Ability to work independently while collaborating effectively with cross-functional teams

EDUCATION, TRAINING and EXPERIENCE:

• Two years of experience, training or education in Information Systems, Computer Science, or a related technology field
• Proficient in spreadsheet development and analysis (Excel)
• Experience creating reports and dashboards (Salesforce, Crystal Reports, Power BI, or similar tools)
• Experience supporting end users in a business environment
• Experience in a manufacturing environment is considered an asset
• Salesforce Administrator certification (ADM-201) is preferred, or willingness to obtain within a defined timeframe

Assets considered (but not required):

• 0–2 years of experience working with Salesforce (internships or project experience considered)
• Experience in a software administration or junior software development role
• Working knowledge of Salesforce CRM and core functionality, including Lightning Experience
• Exposure to basic Salesforce configuration and automation (e.g., fields, validation rules, flows)
• Experience with CRM or MRP systems

SHIFT: Days, Monday to Friday