Executive - Warehouse Operations - Contract Logistics (West Bengal)

Operations Management

 Responsible for all warehouse functions of Inward, Sorting, Picking, Outbound and Inventory.

 Need to unload all the vehicles on time and acknowledge on mail for vehicle receiving.

 Need to plan required manpower in line with volume fluctuations.

 Blue caller manpower handling.

 Responsible for loss control of site.

 Need to analyze ops miss report and productivity.

 Need to ensure valuable hygiene of warehouse .

 Timely reply of customer queries.

 Not to compromise on safety of employees and premises.

 Timely escalations to Management on non-compliance.

 Timely revert on mail for any short/ excess shipments received.

 Plan for Improve productivity of the site.

 Layout wise manpower planning.

o Regional P & L management

 Ensure zero debits from customer.

 Avoid productivity loss in Ops to sustain margins.

 Ensure P & L in line within budget

Customer relationship Management

 Support in customer based on timely need.

 Resolving customer queries and sending reports timely.

 Customer escalation handling, proactively take actions to reduce complaints along with Warehouse Manager