Assistant Manager

Job Description

Summary: Assists in the daily oversight, coordination and execution of stated objectives in sales, costs, employee retention, customer service and satisfaction, food quality, cleanliness and sanitation.

Essential Job Functions:

• Understands all policies, procedures, standards, specifications, guidelines and training initiatives to effectively oversee and manage store in the absence of the General Manager.
• Ensures customers feel welcome, and team members are responsive, courteous, friendly and service-oriented.
• Supervises that food and products are consistently prepared and served according to brand standards including portioning, image and service.
• Assists other team members to complete opening, closing, and preparation lists.
• Actively manages others by working hands-on in preparing food, servicing customers and overseeing the coordination of deliveries.
• Supports company and store objectives in sales, service, quality, appearance of facility, sanitation and cleanliness through training of employees and creating a positive, productive working environment.
• Control cash by adhering to cash handling and reconciliation procedures.
• Fills in where needed to ensure customer service standards and efficient operations.
• Assists in product management confirming all products are receiving in correct unit count, and condition and that deliveries are performed in accordance with brand standards.
• Ability to identify labor or food cost, and with specific actions to impact those figures positively.
• Assists in scheduling labor by anticipated business activity while guaranteeing positions are staffed when and as needed and labor cost objectives are achieved.
• Be knowledgeable of policies regarding human resources.
• Provide suggestions and recommendations to General and Regional Mana