Customer Support Specialist - Call Center

• Location: Domino’s World Resource Center; 30 Frank Lloyd Wright Dr, Ann Arbor, MI 48105 
• Pay: Up to $24/hr, based on qualifications and experience, plus bonus
• Schedule: Monday- Friday 12:00 pm - 8:00 pm or 6:00 am - 2:00 pm 

The Senior Customer Support Representative supports US Supply Chain Center operations across all time zones by working with franchisees, stores, and supply chain centers from a centralized team at Domino's World Resource Center. Customer Support responsibilities include processing orders, managing credits, and communicating with stores to ensure smooth daily operations. 

Main responsibilities 

Customer Service & Credit Management 

• Support inbound phone calls  
• Prepare orders in warehouse management system and prepare pertinent reports for loading and production  
• Order processing including processing orders from customers and ensuring accurate ordering to the Supply Chain Centers, completing manual store orders, and manage add on's/change requests 
• Coordinate and share corporate, marketing, and other company information to the stores 
• Maintain filing system for invoices, reports, and other customer-related information 
• Support school lunch orders 
• Maintain credit management for the customer and lead credit review process via SAP/Credit Tracker 
• Manage stock out, stock out communication and redelivery 

• High School diploma/GED 
• Minimum 1 year of Customer Service experience, bookkeeping, or general accounting experience  
• Ability to work independently and as a team  
• Excellent communication, interpersonal and organizational skills 
• Ability to handle multiple tasks 
• Experience with Microsoft Office software 
• Bilingual preferred  
• Ability to work a flexible shift/schedule  

Benefits:

• Paid Holidays and Vacation   
• Medical, Dental & Vision benefits that start on the first day of employment
• No-cost mental health support for employee and dependents
• Childcare tuition discounts
• No-cost fitness, nutrition, and wellness programs
• Fertility benefits
• Adoption assistance
• 401k matching contributions   
• 15% off the purchase price of stock   
• Company bonus   

This is an onsite position in our World Resource Center located in Ann Arbor, MI. 

All your information will be kept confidential according to EEO guidelines