Role Overview
Domino's is hiring a entry-level Customer Support Specialist - Call Center. This is a full-time role in Ann Arbor. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job Description
- Location: Domino’s World Resource Center; 30 Frank Lloyd Wright Dr, Ann Arbor, MI 48105
- Pay: Up to $24/hr, based on qualifications and experience, plus bonus
- Schedule: Monday- Friday 12:00 pm - 8:00 pm or 6:00 am - 2:00 pm
The Senior Customer Support Representative supports US Supply Chain Center operations across all time zones by working with franchisees, stores, and supply chain centers from a centralized team at Domino's World Resource Center. Customer Support responsibilities include processing orders, managing credits, and communicating with stores to ensure smooth daily operations.
Main responsibilities
Customer Service & Credit Management
- Support inbound phone calls
- Prepare orders in warehouse management system and prepare pertinent reports for loading and production
- Order processing including processing orders from customers and ensuring accurate ordering to the Supply Chain Centers, completing manual store orders, and manage add on's/change requests
- Coordinate and share corporate, marketing, and other company information to the stores
- Maintain filing system for invoices, reports, and other customer-related information
- Support school lunch orders
- Maintain credit management for the customer and lead credit review process via SAP/Credit Tracker
- Manage stock out, stock out communication and redelivery
- High School diploma/GED
- Minimum 1 year of Customer Service experience, bookkeeping, or general accounting experience
- Ability to work independently and as a team
- Excellent communication, interpersonal and organizational skills
- Ability to handle multiple tasks
- Experience with Microsoft Office software
- Bilingual preferred
- Ability to work a flexible shift/schedule
Benefits:
- Paid Holidays and Vacation
- Medical, Dental & Vision benefits that start on the first day of employment
- No-cost mental health support for employee and dependents
- Childcare tuition discounts
- No-cost fitness, nutrition, and wellness programs
- Fertility benefits
- Adoption assistance
- 401k matching contributions
- 15% off the purchase price of stock
- Company bonus
This is an onsite position in our World Resource Center located in Ann Arbor, MI.
All your information will be kept confidential according to EEO guidelines
Frequently Asked Questions
How do I apply for the Customer Support Specialist - Call Center position at Domino's?
Use the Apply button above to submit your application directly to Domino's. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Where is the Customer Support Specialist - Call Center position at Domino's located?
This position is based in Ann Arbor. Domino's has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.
What does a Customer Support Specialist - Call Center at Domino's earn?
Domino's has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the Customer Support Specialist - Call Center role at Domino's posted?
This role was posted on April 23, 2026 (51 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
Is the Customer Support Specialist - Call Center role at Domino's entry-level?
Yes. This is an entry-level position. Strong candidates typically have 0-2 years of relevant work experience, internships, or significant project work. Read the full description for any specific qualification requirements Domino's has listed.
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