Dk-Lok Inside Sales/Shipper Receiver

DK-Lok Canada Ltd. is the Canadian exclusive master distributor of DK-Lok and DK-Lok Corp high quality valve, fitting, tubing and related products. We support various industries requiring leak-free system components for instrumentation, process and fluid handling systems.

DK-Lok Canada was established in 2008 and is committed to becoming Canadas premier choice for quality fluid system instrumentation products.

Our company prides itself on exceptional customer service and delivering the very best value-added products the industry has to offer. We have built our team with industry leading subject matter experts.

DK-Lok Canada is looking to expand our sales team in Stoney Creek with and inside sale/shipper receiver representative that will play a fundamental role in achieving our ambitious customer acquisition and revenue growth objective. You must be comfortable communicating with customers in person, on the phone or via email. We are looking for a motivated individual that has exceptional verbal and written communication skills.

The inside sales/shipper reciever representative will be responsible for communicating with customers, understanding customer needs and ensuring a smooth sales process.

Primary Scope

Reporting to the Operations Manager Inside Sales provides quality service for existing and new customers, works with the outside sales team to maximize customer service and provide critical technical support.

Main Duties

Product Sales - Working together with and providing support for the Sales Team with inside counter sales and product quotes, follow up on pending sales from both the vendor and the customer, On Call Rotation and Shipping & receiving

Customer Service - Manages emails and phone calls from customers, conveying a sense of urgency when responding to customer inquiries, assess customers’ needs and provide product benefits to satisfy those needs, Follow up on pending sales

Branch Inventory - Conduct monthly cycle counts, adjust inventory as needed, Stocking shelfs, Picking orders

House Keeping- Cleaning the branch, filing paper work

QUALIFICATIONS/SKILLS

Excellent verbal and written English communication skills

Excellent customer service skills

Possess creativity and flexibility to assess and meet customer needs

Strong working relationships with the company’s Sales Group

Ability to work independently in a fast paced environment

Ability to interact and perform successfully within a team environment

Ability to effectively manage time and carry out multiple tasks within a set time period

Detail oriented

Proficient with Microsoft Office Suite

Flexible attitude to hours of work

Good phone etiquette

EDUCATION/WORK EXPERIENCE

Minimum of grade 12

Familiar with product lines similar to DK-LOK products

Working knowledge of applicable regulatory standards

Previous sales experience

PHYSICAL REQUIREMENTS

This position is a mix of desk and shop work, some physical strength required.

Ideal candidate is required to be able to move easily about the buildings and yards and to have good vision and auditory function.

Benefits

Dental care

Extended health care

Paid time off

RRSP match

Potential Profit Share

Schedule:

Monday to Friday 8 am – 5 pm

Some on call

Job Types: Full-time, Permanent

Benefits

• Dental care
• Extended health care
• Paid time off
• RRSP match

Work Location: In person