Safety & Loss Prevention Manager - Miami Beach, FL

Position Overview

• Develop and oversee a comprehensive safety and security program.
• Manage physical security systems and lead a trained security team.
• Mitigate risks across the property ensuring protocols are executed without disrupting our exceptional environment.
• Senior, highly trusted role requiring law enforcement or military instincts combined with a hospitality sensibility.
• Operate with authority and discretion, making tenants feel protected without feeling policed.

Core Responsibilities

• Security Program Management: Develop, implement, and refine safety and loss prevention programs including physical security, access controls, and surveillance. Oversee daily security operations including CCTV, access management, visitor screening, and patrols.
• Infrastructure & Systems Oversight: Manage and maintain physical security infrastructure; conduct regular security assessments and risk evaluations; recommend and implement improvements.
• Team Leadership & Development: Recruit, train, schedule, and supervise security team; foster a professional, discreet, service-oriented culture.
• Training & Performance Management: Develop and deliver ongoing training programs on emergency response, de-escalation, member interaction, and protocols; maintain performance documentation and conduct evaluations.
• Incident Management & Investigation: Primary responder for incidents; conduct investigations and prepare reports; coordinate emergency responses consistent with protocols and regulations.
• Law Enforcement & Agency Liaison: Liaise with local law enforcement, emergency services, and regulatory agencies; maintain incident logs, investigation files, and compliance documentation.
• Loss Prevention & Risk Mitigation: Identify vulnerabilities; develop strategies to reduce risk; oversee access credential management, visitor verification, and after-hours protocols; collaborate on business continuity and emergency preparedness.
• Regulatory Compliance: Ensure compliance with safety regulations, Florida building codes, OSHA standards, and internal policies; maintain training records and incident documentation.
• Tenant & Staff Relations: Maintain discretion and professionalism; build trusted relationships with front-of-house and facilities teams; respond promptly and empathetically to safety concerns.

Qualifications

• 5+ years progressive experience in security management, loss prevention, law enforcement or related field, with at least 2 years supervisory experience.
• Experience in luxury hospitality, Class A/X commercial real estate, or high-profile private environments preferred.
• Current Florida Class D Security License required; Class G preferred or ability to obtain before start.
• Deep knowledge of physical security systems, CCTV, and access control technologies.
• Proven investigative skills and experience managing law enforcement coordination.
• Strong emergency management credentials; CPR/AED certification preferred; OSHA and emergency preparedness experience.
• Exceptional judgment with ability to calmly de-escalate sensitive situations.
• Impeccable integrity, discretion, and confidentiality.
• Bilingual English/Spanish strongly preferred.

Who You Are

• A security professional who earns trust through presence, not intimidation.
• Calm, decisive, and composed under pressure.
• A genuine leader who fosters instincts and protocol adherence in your team.
• Detail-oriented and disciplined in documentation.
• Discreet and values confidentiality deeply.
• Fluent in both security and hospitality communication, knowing when to use each.

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