Remote Customer Service Agent

Build a Long-Term Career With DVSInbound Customer Service Agent (Remote)At Disabled Veteran Solutions (DVS) customer service is not a stepping stone-its a profession.Were looking for individuals who take pride in reliability professionalism and doing the right thing every day for the people they serve.If youre seeking stable long-term employment value structure and accountability and want to grow with a company that invests in its people this role was designed for you.About the RoleAs an Inbound Customer Service Agent youll support government-based programs that make a real difference in peoples lives.This is a high-trust high-responsibility role where consistency attention to detail and follow-through matter.This position is best suited for candidates who :Enjoy helping others in a structured environmentAre dependable punctual and committed to long-term successTake ownership of their work and understand the impact of quality serviceWant to grow within a customer service career pathWhat Youll Be Responsible ForHandling inbound calls with professionalism empathy and confidenceProviding accurate information basic troubleshooting and clear next stepsScheduling appointments and submitting support tickets when appropriateDocumenting each interaction thoroughly and accurately in our systemsFollowing up with customers when required to ensure resolution and satisfactionAdhering to program guidelines compliance requirements and quality standardsWhat Were Looking ForRequired QualificationsA quiet dedicated home workspace free from distractionsReliable high-speed internet ethernet connectionWindows-based computer (dual monitors preferred) and USB-wired headsetHigh school diploma or GEDAbility to pass a background checkStrong verbal and written communication skillsConsistent availability Monday-Friday between 8 :00 a.m.

• 8 :00 p.m.ESTPreferred (Not Required)Prior customer service or call center experienceComfort working with structured systems and documentationBilingual English / Spanish (highly valued)Why Top Performers Choose DVSStability :Long-term programs with predictable schedulesPurpose :Meaningful work supporting Veterans Military Families and public service programsAccountability :Clear expectations coaching and performance standardsGrowth :Opportunities to advance into senior training QA or leadership rolesRespect :A professional people-first culture that values reliability and contributionAbout Disabled Veteran SolutionsDisabled Veteran Solutions is a nationally recognized Business Process Outsourcing provider and a certified Service-Disabled Veteran-Owned Small Business.We are committed to operational excellence integrity and building long-term careers for our team members-many of whom are Veterans Military Family members and individuals seeking stability and purpose in their work.Schedule & Training DetailsTraining Start Date :January 5 2026Training Schedule :Monday-Friday 9 :00 a.m.
• 4 :30 p.m.ESTLocation :Fully Remote (EST hours required)If youre looking for more than just a job and are ready to commit to a professional customer service career we encourage you to apply.A pre-employment drug screening and criminal background check are required prior to employment.Required Experience :Unclear SeniorityKey SkillsCorporate,Lighting,Marketing & Advertising,Back OfficeEmployment Type :Full-TimeExperience :yearsVacancy :1.