Diligent is seeking a Senior Customer Success Manager for the Public Sector in Washington, DC. The role focuses on managing customer lifecycle, driving satisfaction, retention, and engagement with large Public Sector accounts. Candidates should have 5-7 years of Customer Success or Account Management experience and a strong background in SaaS environments. Excellent project management and communication skills are essential. The position offers a competitive salary range of $99,000 - $124,000 USD.