Information Technology Support Technician

Company Description

DgITmatrix Private Limited is a growing enterprise IT solutions provider that specializes in secure, scalable, and reliable infrastructure and cloud services. With expertise in datacenter design, storage solutions, IT security, and cloud platforms like Microsoft Azure and Microsoft 365, the company supports organizations in building robust IT frameworks using best practices and vendor-aligned technologies. DgITmatrix also offers contract-based IT engineers, annual maintenance contracts (AMC), and end-to-end managed services to ensure seamless IT operations. The company is dedicated to providing exceptional technical leadership and fostering long-term partnerships with its clients.

Role Description

This is a full-time, on-site role based in Cuddapah for an Information Technology Support Technician. The role involves providing technical support for desktop computers, Laptops, printers, CCTV and other network issues, troubleshooting hardware and software issues, and performing repairs. The technician will also coordinate with teams to ensure efficient daily IT operations and system reliability.

Qualifications

• Proficiency in Technical Support and troubleshooting desktops, laptops, Printers & CCTV.
• Experience in Printer Support and Computer Repair
• Ability to diagnose and resolve hardware and software issues efficiently
• Strong communication skills and must be good at MS-office specially on word, excel and PowerPoint.
• Knowledge of basic networking concepts and IT security is a plus
• A certification such as CompTIA A+, Microsoft certifications, or similar is preferred
• Ability to manage tasks effectively in an on-site setting, must visit clients/customers to fix issues.