Claims Branch Manager

Description

Branch Manager, Commercial Claims

?? Hybrid | Mississauga, ON (Can be flexible on location)

?? $93,000 – $115,000

Are you a seasoned Commercial Claims leader ready to take the next step in your career?

A well-established, nationally recognized organization is seeking a Branch Manager to lead its Commercial Claims team. This is a high-impact leadership role where you will drive performance, mentor talent, and shape the future of a dynamic claims operation.

What You’ll Be Doing

• Lead and inspire a team of Supervisors and Adjusters handling commercial casualty claims
• Provide hands‑on coaching, guidance, and technical expertise to support effective claims handling
• Oversee day‑to‑day operations, ensuring service excellence and timely file management
• Monitor key performance metrics, including file pendings and operational efficiency
• Drive continuous improvement by analyzing workflows, systems, and processes
• Support reserve adequacy through ongoing coaching and file oversight
• Play a key role in hiring, onboarding, and developing top talent
• Conduct performance reviews and provide meaningful, ongoing feedbackAct as a senior escalation point for complex claims and client concerns
• Build and maintain strong client relationships, ensuring a high standard of service delivery

What You Bring

• 10+ years of experience handling Commercial Casualty claims
• 5+ years of leadership experience, with a track record of developing high-performing teams
• CIP designation (or near completion) with the ability to obtain licensing across Canada
• Strong business acumen with a focus on service excellence and client satisfaction
• Exceptional communication, leadership, and interpersonal skills
• Highly organized with the ability to manage competing priorities
• Comfortable working with data, metrics, and evolving systems

Why This Role?

• Opportunity to lead a well-established and respected claims team
• High visibility role with the ability to influence operations and strategy
• Collaborative, people‑first culture that values leadership and development
• Competitive compensation and hybrid flexibility

Contact

Maurice Reichberg at DGA Careers.

Information

• City: Toronto
• Job Type: Full‑Time
• Education: Adjuster's License
• Expertise: Claims - Casualty‑Liability , Claims - Management , Claims - Casualty , Claims - Liability
• Minimum experience required: 11 or more Years
• Salary (annually): from $95,000 to $115,000