IT Service Desk Analyst for First-Line Technical Support
Devonshire GroupRole Overview
Devonshire Group is hiring a mid-level IT Service Desk Analyst for First-Line Technical Support. This is a full-time role in CA. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job Description
Elevate your career as a Service Desk Analyst providing essential IT support. Deliver friendly, efficient help with Microsoft 365 and ensure user issues are resolved promptly in a dynamic environment.
This entry-level role focuses on first-line support for colleagues needing IT assistance. You will troubleshoot various technical issues and facilitate device setups while fostering digital adoption of workplace tools. Strong communication skills are essential as you navigate a steady flow of queries and help users succeed.
Key Responsibilities:
- Serve as first point of contact for IT issues
- Resolve device and app issues, including Microsoft 365
- Document detailed tickets with diagnostics and communication
- Support account setup, permissions, and MFA
- Deploy Windows devices using management tools
Requirements
- Strong customer service skills with IT knowledge
- Familiarity with Windows devices and Microsoft 365
- Logical approach to troubleshooting technical issues
- Clear communication for conveying technical concepts
- Eagerness to learn and adapt to new technologies
Become a key member of a supportive IT team, enhancing user experience with technology and promoting digital confidence.
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Frequently Asked Questions
How do I apply for the IT Service Desk Analyst for First-Line Technical Support position at Devonshire Group?
Use the Apply button above to submit your application directly to Devonshire Group. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Where is the IT Service Desk Analyst for First-Line Technical Support position at Devonshire Group located?
This position is based in CA. Devonshire Group has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.
What does a IT Service Desk Analyst for First-Line Technical Support at Devonshire Group earn?
Devonshire Group has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the IT Service Desk Analyst for First-Line Technical Support role at Devonshire Group posted?
This role was posted on April 5, 2026 (64 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
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