IT Service Desk Analyst for First-Line Technical Support

Elevate your career as a Service Desk Analyst providing essential IT support. Deliver friendly, efficient help with Microsoft 365 and ensure user issues are resolved promptly in a dynamic environment.

This entry-level role focuses on first-line support for colleagues needing IT assistance. You will troubleshoot various technical issues and facilitate device setups while fostering digital adoption of workplace tools. Strong communication skills are essential as you navigate a steady flow of queries and help users succeed.

Key Responsibilities:

• Serve as first point of contact for IT issues
• Resolve device and app issues, including Microsoft 365
• Document detailed tickets with diagnostics and communication
• Support account setup, permissions, and MFA
• Deploy Windows devices using management tools

Requirements

• Strong customer service skills with IT knowledge
• Familiarity with Windows devices and Microsoft 365
• Logical approach to troubleshooting technical issues
• Clear communication for conveying technical concepts
• Eagerness to learn and adapt to new technologies

Become a key member of a supportive IT team, enhancing user experience with technology and promoting digital confidence.

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