Junior Technical Support Engineer (Google Cloud) (ON)

DependableIT is a trusted Canadian leader in customer experience, managed IT, and advanced technical support services. For over two decades, we’ve partnered with North America’s leading organizations to deliver reliable, scalable, and innovative solutions across cloud, AI, and managed services.

As we continue to expand our Managed Services and Google Cloud capabilities, we are investing in early-career technical talent who are eager to grow, learn, and develop hands-on experience supporting modern cloud and AI-enabled environments under the guidance of senior technical leaders.

At DependableIT, we believe in developing talent from the ground up. You’ll join a team that values learning, ownership, and continuous improvement, with hands-on exposure to real client environments and the support needed to grow into a confident, capable cloud professional. This role offers a clear pathway into advanced cloud engineering, managed services, and AI-enabled support roles as part of DIT’s long-term technical growth strategy.

Role Overview:

We are seeking a Junior Technical Support Engineer (Google Cloud) to join our Managed Services division. This role is designed for an early-career technical professional who is looking to build strong foundational experience supporting client environments on Google Cloud Platform (GCP).

You will initially shadow senior technical resources, supporting day-to-day operations, monitoring, and troubleshooting activities. Over time, you will transition into a fully client-facing role, owning defined components of client environments and participating in on-call and escalation rotations.

Important Information:

• Base Salary: $55,000 – $75,000 CAD annually, based on experience
• Report to: Vice President or designate
• Location: Hybrid (Hamilton, ON) – travel as required

What We Have to Offer:

• Comprehensive health and dental benefits
• Paid training and certification opportunities
• Structured mentorship from senior cloud and managed services professionals
• Clear growth path into intermediate and senior technical roles
• Exposure to advanced cloud, AI, and enterprise-grade client environment

Working as a Junior Technical Support Engineer (Google Cloud), You Will:

Cloud Infrastructure & Managed Services

• Support day-to-day operations of client GCP environments, including IAM, networking (VPCs), compute, and storage services.
• Monitor system health, uptime, and performance using established tools and dashboards.
• Assist with incident response, troubleshooting, and root cause analysis under the guidance of senior engineers.
• Execute routine maintenance tasks, configuration updates, and platform housekeeping activities.
• Follow GCP and DIT best practices for security, reliability, and cost awareness.

AI Environment Maintenance & Evergreening

• Assist in monitoring AI and data workloads in production environments, including basic performance and reliability checks.
• Support data ingestion and processing pipelines (e.g., Pub/Sub, Dataflow) by validating data flow and flagging issues.
• Participate in evergreening activities such as platform updates, API changes, and feature rollouts.
• Help maintain consistency between development, staging, and production environments.

Client Success & Technical Leadership

• Gradually take ownership of defined technical tasks and services for assigned clients.
• Participate in client calls and reviews alongside senior team members, building confidence and communication skills.
• Document procedures, runbooks, and operational processes as part of ongoing service improvement.
• Collaborate with internal delivery, cloud, and security teams to support high-quality service delivery.
• Participate in on-call or after-hours support rotations as required.

Minimum Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related technical field, or equivalent practical experience.
• 0–3 years of experience in a technical support, IT operations, help desk, cloud support, or junior engineering role.
• Basic hands-on exposure to Google Cloud Platform (GCP) or other public cloud platforms.
• Strong interest in cloud infrastructure, managed services, and modern technical environments.
• Solid troubleshooting skills and a willingness to learn in production environments.
• Architect – Associate, Azure Administrator Associate (AZ-104), GCP Associate Cloud Engineer, CCNA, CompTIA Network+, CompTIA Security+

Preferred Qualifications

• Google Cloud certifications such as Associate Cloud Engineer or Cloud Digital Leader.
• Familiarity with core GCP services such as Compute Engine, Cloud Storage, IAM, and networking.
• Basic exposure to monitoring, logging, or observability tools.
• Introductory experience with scripting, Infrastructure-as-Code, or automation concepts is an asset.
• Strong communication skills and a customer-focused mindset.
• French/English bilingualism is an asset

Additional information:

• Candidates must be legally able to work in Ontario, Canada
• Candidates should not be convicted of a criminal offense for which a pardon has not been received
• AI may be used to support the review of job postings for clarity, bias, and compliance. AI does not replace human review or approval. All final decisions and accountability remain with designated personnel.

Job Type: Full-time

Pay: $55,000.00-$75,000.00 per year

Benefits

• Dental care
• Vision care

Ability to commute/relocate:

• Hamilton, ON L8P 4V2: reliably commute or plan to relocate before starting work (preferred)

Education

• AEC / DEP or Skilled Trade Certificate (required)

Licence/Certification:

• CP Associate Cloud Engineer (preferred)

Work Location: Hybrid remote in Hamilton, ON L8P 4V2