Systems Administrator VI (ITS Endpoint Manager)

Systems Administrator VI (ITS Endpoint Manager) (00056682)

Organization: DEPARTMENT OF INFORMATION RESOURCES

Primary Location: Texas-Austin

Work Locations: Austin Data Center 9500 Metric Boulevard Austin 78758

Job: Computer and Mathematical

Employee Status: Regular

Schedule: Full-time

Standard Hours Per Week: 40.00

State Job Code: 0315

Salary Admin Plan: B

Grade: 27

Salary (Pay Basis): 9,167.00 - 9,500.00 (Monthly)

Number of Openings: 1

Overtime Status: Exempt

Job Posting: Mar 6, 2026, 3:53:19 PM

Closing Date: Mar 20, 2026, 11:59:00 PM

Description

Job Posting:

00056682

Opened:

03/06/2026

Closes:

03/20/2026

Position Title

Systems Administrator VI (ITS Endpoint Manager)

Class/Group:

0315/B27

Military Occupation Specialty Code:

Marine Corps: 0671

Fair Labor Standards Act Status:

Exempt

Number of Vacancies:

1

Division/Section:

AI & Innovation Office/IT Operations

Salary Range:

$9,167.00 - $9,500.00/month

Duration:

Regular

Hours Worked Weekly:

40

Travel:

Occasional

Work Location:

North / Austin, Texas 78758

Web site:

https://dir.texas.gov/

Refer Inquiries to:

People and Culture Office

Telephone:

(512) 475-4957

How To Apply

• Select the link below to search for this position: https://capps.taleo.net/careersection/313/jobsearch.ftl?lang=en
• Enter the job posting number “00056682” in the keyword search.
• You must create a CAPPS Career Section candidate profile or be logged in to apply.
• Update your profile and apply for the job by navigating through the pages and steps.
• Once ready, select “Submit” on the “Review and Submit” page.
• If you have problems accessing the CAPPS Career Section, please follow the instructions in the Resetting CAPPS Password for Job Candidate desk aid.

Special Instructions:

• Applicants must provide in-depth information in the EXPERIENCE & CREDENTIALS section to demonstrate how they meet the position qualifications. Incomplete applications may result in disqualification.
• Resumes may be uploaded as an attachment but are not accepted in lieu of the information required in the EXPERIENCE & CREDENTIALS section of the application.

Interview Place/Time:

Candidates will be notified for appointments as determined by the selection committee.

Selective Service Registration:

Section 651.005 of the Government Code requires males, ages 18 through 25 years, to provide proof of their Selective Service registration or proof of their exemption from the requirement as a condition of state employment.

H-1B Visa Sponsorship:

We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Equal Opportunity Employer

The Department of Information Resources does not exclude anyone from consideration for recruitment, selection, appointment, training, promotion, retention, or any other personnel action, or deny any benefits or participation in programs or activities, which it sponsors on the grounds of race, color, national origin, sex, religion, age, or disability. Please call 512-475-4922 to request reasonable accommodation.

Position Description What We Do

We are a technology agency powered by people.

DIR offers secure, modern, and cost-effective technology to help government entities in Texas serve their constituents.

DIR is a fast-paced and collaborative environment with highly motivated, innovative, and engaged employees dedicated to achieving the best value for the state. We have over 325 professionals working at DIR who are honored to serve as the cornerstone of public sector technology in Texas. By joining DIR, you will be an integral part of transforming how Texas government serves Texans.

Position Summary

This role performs highly advanced (senior-level) endpoint systems administration and technical work. Work involves managing and securing enterprise endpoint infrastructure; administering identity and access management systems; leading endpoint technology initiatives; and designing, implementing, and maintaining standardized, secure endpoint computing environments. Works under minimal supervision of the IT Operations Manager with extensive latitude for initiative and independent judgment.

Operates as an IT subject matter expert for endpoint management and identity services, providing technical leadership and consulting across the organization to ensure endpoint strategy, security controls, and access management practices align with business objectives and enterprise standards. Requires a high functional understanding of workstation and mobile operating systems, enterprise endpoint management platforms, identity frameworks, security monitoring tools, and cloud-based management environments.

• Manages, configures, and secures Windows endpoints and mobile phones using Microsoft Intune and Apple Business Manager, including deploying, updating, and removing software, enforcing configuration and compliance policies, and maintaining standardized endpoint builds.
• Administers and maintains Active Directory, Microsoft Entra ID (Azure AD) and other IAM components (TDIS, Cisco Duo, NPS) in accordance with industry standards and best practices, including device join, conditional access, role-based access control, and identity lifecycle management, applying senior-level judgment to ensure secure and reliable access.
• Performs endpoint security monitoring, patching, and vulnerability remediation using Tanium, taking direction and guidance from the Information Security Office (ISO) and the Help Desk Lead to support organizational security policies and incident response efforts.
• Serves as a Tier 3 escalation point for junior help desk agents, providing advanced troubleshooting, guidance, and mentorship for complex endpoint-related issues.
• Provides backup support to a designated Senior Systems Administrator, assisting with Azure-based systems and Windows Server virtual machines, including endpoint-related infrastructure tasks, maintenance activities, projects, and incident response as required.
• Partners with the Asset Manager to ensure accurate Software Asset Management (SAM) data in ServiceNow, with a focus on laptops and endpoint devices, supporting asset lifecycle tracking and data integrity.
• Develops, documents, and continuously improves endpoint management standards, deployment processes, and automation to enhance security, reliability, and user experience.
• Performs other work-related duties as assigned.

Qualifications

Education

• Graduation from an accredited four-year college or university with major coursework in information technology security, computer information systems, computer science, management information systems, or a related field.
• Additional job-related experience may substitute for experience on a year-for-year basis (High School diploma required).

Experience and Training Required

• Minimum of six (6) years of experience in systems administration, troubleshooting, and technical support of enterprise computing environments, including Windows workstations and managed mobile devices.
• Minimum of four (4) to five (5) years of experience administering identity and access management systems, such as Active Directory, Microsoft Entra ID (Azure AD), Group Policy, and multi-factor authentication frameworks.
• Minimum of (4) to five (5) years of experience managing enterprise endpoint management, monitoring, and security tools, such as Microsoft Intune, SCCM, SCOM, Tanium, or other comparable platforms.
• Experience supporting enterprise cloud-based environments, including Microsoft 365 services and Azure-integrated endpoint and identity solutions.
• Working knowledge of IT service management platforms, such as ServiceNow, for tracking incidents and requests.

Experience and Training Preferred

• Experience providing Tier 3 escalation support, advanced troubleshooting, and technical guidance to junior IT staff.
• Broad systems administration and design experience, including server, network, and endpoint infrastructure, with an understanding of enterprise integration and architecture.
• Experience with cloud virtualization platforms, including Microsoft Azure, Amazon Web Services (AWS), and Google Cloud Platform.
• Experience in Texas State Agencies, local municipalities, or within Texas Shared Technology Services (DIR) programs.
• Experience in scripting, automation, or process improvement using tools such as Windows PowerShell.
• Familiarity with enterprise endpoint security frameworks, monitoring solutions, and software asset management practices.

Certifications & Licenses Preferred

• Certification in Information Technology Infrastructure Library (ITIL)

Knowledge, Skills, and Abilities

• Knowledge of systems administration; computer hardware and software configuration and troubleshooting; operating systems and applications; computer programming and architecture of scripting languages; and basic Internet security administration
• Knowledge of current hardware and software architectures, network protocols, and security best practices.
• Strong working knowledge with Microsoft Access Identity Management including Azure AD, ADFS, and SSO
• Proven skills in analyzing, troubleshooting, and providing solutions for technical issues demonstrating strong problem-solving and technical skills
• Skill in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Ability to handle multiple tasks with proven experience in organizing, planning, scheduling, and being able to execute high profile projects under minimal direction.
• Solid track record in prioritizing, organizing, executing, and completing tasks when under pressure with the flexibility to handle changing work priorities and procedures in an evolving environment.
• Proven customer service skills: Able to work across lines, both within IT and outside IT; approachable and willing to receive input and constructive feedback.
• Highly self-motivated: proactively tackles issues and keeps work moving.
• Proven ability to coordinate and solve complex problems independently and within a team environment
• Ability to recognize, analyze, and resolve complex technical issues; to analyze systems and procedures; to use network management, administration, and other system administration tools; and to communicate effectively.
• Ability to write and revise standards and procedures, and to oversee and/or supervise the work of others.
• Ability to establish and maintain effective and cordial working relationships at all organizational levels, including agency management, direct supervisors, co-workers, internal and external customers.
• Ability to understand, follow and convey brief oral and/or written instructions.
• Ability to communicate both verbally and in writing, in a clear and concise manner.
• Ability to work independently and as part of a team, and to support and contribute to a cohesive team environment.
• Ability to work under pressure and exacting schedules to complete assigned tasks.
• Ability to work a flexible schedule to meet required deadlines.
• Ability to comply with all agency policy and applicable laws.
• Ability to comply with all applicable safety rules, regulations, and standards.
• Ability to maintain the security and integrity of any critical infrastructure researched, worked on, or accessed for work purposes.

Computer Skills

• Proficiency in the use of a computer and applicable software necessary to perform work assignments e.g., word processing, spreadsheets (Microsoft Office preferred).

Other Requirements

• Regular and punctual attendance at the workplace.
• Criminal background check.

Working Conditions

• Frequent use of computers, copiers, printers, and telephones.
• Frequent standing, walking, sitting, listening, and talking.
• Frequent work under stress, as a team member, and in direct contact with others.
• Occasional bending, stooping, lifting, and climbing.