Technical Support Help Desk

Helpdesk / Technical Support – 1

Location Address: 2201 Eglinton Ave East Ecosystem 1 (on-site for the first 2 weeks for training, then 2-3 days per week in office)

Contract Duration: 12 months

Scheduled Hours: Tuesday – Friday 11 am – 7 pm and Saturday 9 am – 5 pm

Scheduled Start:

Candidate Requirements/Must-Have skills:

1) 1+ years of experience in a customer service-related position.

2) 1+ years of experience of phone customer support – preferably within the financial transactions space.

3) Experience probing and identifying customers ask – problem solving and analytical thinking demonstrated in recent project or position.

4) French-speaking is mandatory

Nice-To-Have Skills:

• Prior banking FI experience.
• Experience with foreign currency orders (worked for an exchange bureau or currency exchange in the past).
• Experience with general ledgers, cash orders or any accounting skills would be an asset.

Best vs. Average Candidate:

• Works well independently with minimal supervision.
• Ability to communicate effectively both in writing and orally.
• Has knowledge of the foreign currency world (buying and selling).

Candidate Review & Selection

• One round of MS Teams interview with hiring manager and colleague (45 minutes).
• Discuss working experience and assess soft skills.

Regards

Deepthi R

Sr. Technical Recruiter

(647) 254-0803‬

Deepthi@delpath.com