We are looking for a strong leader to help oversee and align the front-end functions of the business, including sales, customer service, CRM management, and coordination with outside marketing partners.

We are a growing, premium home-service company serving the Tampa Bay area through two specialized brands: Marvelux Lighting, focused on high-end outdoor and architectural lighting, and Decorating Elves, focused on custom holiday and event lighting. Our work is design-driven, service-oriented, and built around delivering an exceptional client experience from first contact to final completion.

Looking for someone with experience in a home-service business who understands lead handling, follow-up, customer communication, CRM systems, and team accountability.

Key Responsibilities

• Oversee and support the sales team’s follow-up, pipeline activity, and performance
• Help manage and improve the customer service experience
• Own CRM organization, workflows, automations, and reporting
• Coordinate outside marketing, website, SEO, advertising, and social media vendors
• Improve communication and handoff between marketing, sales, and customer service
• Help ensure leads are handled quickly, clients are communicated with professionally, and nothing falls through the cracks
• Report on key metrics and help leadership improve systems and performance

Qualifications

• Experience in a home-service businesses
• Experience leading or supporting sales and customer service teams
• Strong CRM, pipeline, and follow-up management skills
• Strong communication and organizational ability
• Experience coordinating with outside marketing or website vendors preferred
• Detail-oriented, proactive, and comfortable managing multiple moving parts

Ideal Candidate

You are someone who brings structure, accountability, and follow-through to a growing service business. You understand how important speed to lead, strong customer communication, clean systems, and team coordination are to growth.

Please message us with a short note outlining your experience with:

• home-service businesses
• sales team support or leadership
• customer service oversight
• CRM management
• marketing/vendor coordination

Pay: $75,000.00 - $105,000.00 per year

Benefits

• 401(k)
• Employee discount
• Retirement plan

Education

• Bachelor's (Required)

Experience

• home service business: 5 years (Required)

Ability to Commute:

• Clearwater, FL 33762 (Required)

Work Location: In person