Job Overview

We are seeking an energetic and dedicated Front Desk Agent to be the welcoming face of our hospitality team. In this vital role, you will create memorable guest experiences by providing exceptional customer service, managing guest check-ins and check-outs, and ensuring smooth operations at the front desk. Your enthusiasm and professionalism will set the tone for our guests’ stay, fostering a warm and inviting environment that encourages repeat visits. This paid position offers an exciting opportunity to develop your skills in hospitality management while delivering top-tier guest services in a dynamic resort or hotel setting.

Responsibilities

• Greet guests warmly upon arrival, ensuring a positive first impression through friendly and professional interactions.
• Manage guest check-in and check-out processes efficiently using multi-line phone systems and hotel management software.
• Handle guest inquiries, requests, and complaints with patience, empathy, and proactive solutions to ensure satisfaction.
• Maintain accurate reservation records, update guest profiles, and manage room assignments seamlessly.
• Provide information about hotel amenities, local attractions, and services to enhance guest experiences.
• Answer all incoming calls promptly using proper phone etiquette while directing calls appropriately within the hotel or resort.
• Assist with night audit procedures when scheduled, ensuring financial records are accurate and complete for overnight operations.

Requirements

• Proven experience in hospitality management or hotel front desk operations preferred; previous hotel experience is highly valued.
• Exceptional customer service skills with a friendly demeanor and a passion for guest relations.
• Multilingual or bilingual abilities are a strong plus, enabling effective communication with diverse guests.
• Strong organizational skills with attention to detail for managing reservations, guest requests, and administrative tasks.
• Ability to handle multi-line phone systems efficiently while maintaining professionalism at all times.
• Knowledge of hospitality industry standards including hotel management practices and guest services protocols.
• Flexibility to work various shifts, including nights, weekends, and holidays as needed for resort or hotel operations. Join us in creating memorable stays for our guests! This role offers an engaging environment where your hospitality expertise can shine while supporting the seamless operation of our front desk services.

Pay: $12.77 - $14.00 per hour

Work Location: In person