Assistant Store Manager

Job Title: Assistant Store Manager – Daymart Group

Location: Naduvannur, Calicut, Kerala

Company: Daymart Group

Experience: 3 years in FMCG/Retail operations, with at least 2 years in a Store In-charge or Assistant Store Manager capacity

Job Type: Full-time

Salary Range: ₹18,000 – ₹30,000 per month (Commensurate with experience and qualifications; includes performance-based incentives)

About Daymart Group

Daymart Group is one of Kerala’s fastest-growing supermarket and hypermarket chains, renowned for quality products and exceptional customer service. With a strong presence across the region, we are committed to providing our customers with a superior shopping experience and fostering a dynamic work environment for our employees. We are seeking a results-oriented and visionary Store Manager to lead our operations in Calicut.

Job Summary

As a Store Manager for Daymart Group, you will be the cornerstone of our store's success, overseeing all aspects of daily operations to ensure profitability, exceptional customer satisfaction, and efficient team performance. Reporting to the Department Head's, you will be responsible for upholding Daymart's brand standards, driving sales growth, and cultivating a positive, high-performing team culture.

Key Responsibilities

• Oversee all daily store operations, ensuring smooth functioning, cleanliness, and adherence to company policies and standards. Maintain an inviting and safe shopping environment.
• Develop and implement strategies to achieve and exceed monthly/quarterly sales targets . Analyse sales data, control expenses, and manage budgets to maximize store profitability and operational efficiency.
• Recruit, train, schedule, supervise, and evaluate a team of 20-50 store associates. Foster a productive, engaging, and performance-driven work environment, ensuring effective team communication and conflict resolution. Conduct regular performance reviews and provide ongoing coaching.
• Champion excellent customer service standards. Proactively address customer complaints, feedback, and service improvements, striving for a high customer satisfaction rating.
• Ensure optimal inventory control, stock availability, and minimize shrinkage. Implement effective product display standards, planograms, and promotional layouts to enhance product visibility and sales.
• Ensure strict compliance with all company policies, safety standards, hygiene regulations, and local labor laws. Prepare and submit accurate daily, weekly, and monthly reports on sales, inventory, labour, and operational performance for management review.
• Liaise effectively with HR for staffing needs, Accounts for financial reconciliation, and Procurement teams for stock ordering and vendor management, ensuring seamless store operations.

Required Qualifications

• Minimum 3 years of progressive experience in FMCG/Retail operations.
• At least 2 years of proven leadership experience in a Store Incharge or Assistant Store Manager role, preferably in a supermarket or hypermarket setting.
• Higher Secondary (12th Pass) mandatory; a Bachelor's Degree in Business Administration, Retail Management, or a related field is highly preferred.
• Strong leadership, communication (Malayalam & English), and interpersonal skills with a demonstrated ability to manage and motivate large teams.
• Excellent knowledge of inventory management, retail operational best practices, and POS systems.
• Proficiency in Microsoft Office Suite (Excel, Word) for reporting and analysis.
• Ability to manage large-format stores (10,000 sq. ft.) is a significant advantage.
• Valid driver's license and own conveyance is preferred for occasional inter-store travel within the Calicut region.

Preferred Skills

• Demonstrated problem-solving and decision-making skills under pressure.
• Highly customer-oriented approach with a passion for service excellence.
• Ability to adapt quickly to changing retail environments and handle multiple responsibilities concurrently.
• Experience with local market dynamics in Kerala.

Benefits

• Generous monthly salary ranging from ₹18,000 – ₹30,000, based on your experience and performance.
• Monthly/quarterly performance bonuses linked to store sales and operational targets.
• Provident Fund (PF), Employee State Insurance (ESI), Gratuity as per company policy.
• Significant growth opportunities within the rapidly expanding Daymart Group, including potential for Area Manager roles.
• Be part of a performance-driven culture that values teamwork, innovation, and employee well-being.
• Adherence to all safety standards and a secure working environment.

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