Role Overview
Davies Group is hiring a Senior Manager. This is a full-time role in Durg. Part of Davies Group's Lifecycle hiring. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job Description
Desirable
- Experience integrating telephony with case management or claims platforms.
- Experience working in multi region or global product organisations.
- Familiarity with AI enabled routing, conversational AI, or workflow orchestration.
- Exposure to AI enabled product development and workflow orchestration.
- Experience in managing product support during MA integration or platform rationalisation.
- Exposure to global contact centre regulatory requirements.
Leadership Attributes
- Strategic, outcome focused, and globally minded.
- Collaborative, innovative, and able to operate confidently across technical and non-technical environments.
- Data driven, structured, and commercially aware.
- Strong communicator and influencer.
- Able to simplify complex technology narratives for business audiences.
Key responsibilities Product Strategy and Alignment
- Define and maintain the global Digital Channels product strategy, fully aligned with the global product vision.
- Ensure the platform supports ClaimPilot as the unified global claims platform through integrated communication workflows.
- Represent business, regulatory, and operational requirements from all regions into the global roadmap.
- Drive architectural consistency and shared component reuse across telephony, omnichannel, AI routing, and case communication tooling.
Product Roadmaps Lifecycle Management
- Own and govern the multi year Digital Channels roadmap, ensuring cohesive delivery of telephony, voice, digital channels, reporting, and integration capabilities.
- Translate strategic intent into sequenced, measurable delivery increments for engineering and supporting teams.
- Manage the full lifecycle: discovery, design, scaling, optimisation, and retirement of legacy or fragmented communication tools.
- Ensure consistency with global governance, frameworks, and lifecycle processes defined by the senior product leadership.
Platform Consolidation and Modernisation
- Lead consolidation of telephony and communication tools into a unified global platform leveraging ClaimPilot Connect.
- Drive retirement of regional or third party systems (e.g., local telephony providers) where Connect capabilities offer replacement.
- Ensure scalability across global business units while avoiding bespoke divergence.
- Partner with architecture, cyber, AI, data, and engineering leadership to ensure platform resilience, compliance, and performance.
Governance, Controls Transparency
- Operate within and contribute to global governance rhythms, OKRs, steering forums, and prioritisation cycles.
- Provide clear, data driven visibility of roadmap progress, migration outcomes, risks, dependencies, and performance metrics.
- Ensure products comply with global architectural, cyber, security, and AI governance frameworks.
- Support the senior product leadership in preparing materials for Group product governance bodies and investment review.
Stakeholder Engagement Communication
- Serve as the global product representative for Digital Channels across regional leaders, operations, engineering, and client-facing teams.
- Ensure regional business needs are well understood, balanced against global priorities, and translated into actionable product requirements.
- Communicate strategy, progress, risks, and value outcomes to regional executives and global product leadership.
- Build strong partnerships with Proposition Owners, Group CIO teams, engineering teams, and client stakeholders.
Adoption, Change Enablement Value Realisation
- Ensure global adoption of ClaimPilot Connect across internal teams and clients.
- Define and track success metrics related to operational efficiency, user experience, migration performance, client outcomes, and platform usage.
- Quantify and evidence value delivered by product initiatives, ensuring alignment to commercial, operational, and strategic objectives.
- Partner with business operations to ensure benefits realisation, including improved cycle times, reduced duplication, and cost to serve optimisation.
Scope of Influence/Portfolio Coverage
As a Senior Manager of Product for Digital Channels, you have end-to-end ownership of the customer communications and interaction platform, including:
Omnichannel customer colleague interactions. Voice (inbound/outbound), IVR and intelligent routing, chat, messaging, email, digital channels, and Microsoft Teams telephony integration.
Journey orchestration AI enabled automation.
Frequently Asked Questions
How do I apply for the Senior Manager position at Davies Group?
Use the Apply button above to submit your application directly to Davies Group. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Where is the Senior Manager position at Davies Group located?
This position is based in Durg. Davies Group has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.
What does a Senior Manager at Davies Group earn?
Davies Group has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the Senior Manager role at Davies Group posted?
This role was posted on May 3, 2026 (36 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
How much experience does the Senior Manager role at Davies Group require?
This is a senior-level position. Most senior roles call for 5+ years of directly relevant experience. Davies Group lists their specific requirements in the description below, so review the must-have qualifications closely before applying.
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