Executive Briefing (EBC) Manager

SLSQ226R312

As an EBC Manager at Databricks, you will be a strategic leader responsible for designing, delivering, and continuously improving high-impact executive briefing experiences for our most important customers and prospects. You will manage the end-to-end EBC program at your site, curate tailored content and agendas, and serve as a trusted advisor to both internal teams and C-level customer stakeholders. This is a highly cross-functional role, requiring close collaboration with Sales, Field Engineering, Product, Marketing, and Facilities to drive business outcomes, accelerate product adoption, and deepen executive relationships.

You will thrive in our fast-paced, collaborative, and metrics-driven culture, where creativity, technical acumen, and a customer-first mindset are essential. If you are passionate about shaping transformative customer experiences and influencing strategic sales opportunities, we want to hear from you!

Key Responsibilities

• EBC Program Management
• Own and scale the EBC program at your site, including demand generation, agenda coordination, content curation, and success reporting.
• Develop and maintain best practices, playbooks, and operational frameworks for consistent, high-quality delivery.
• Partner with Facilities and vendors to ensure seamless logistics, venue setup, and hospitality for on-site briefings.
• Gain an understanding of various partner offerings that enhance the Datrabricks portfolio.
• Keep up to date with the developments in Datrabricks solutions through training and collaborating closely with product, field engineering, and enablement teams.
• Lead on-site EBCs with customers to ensure they are delivering the ideal customer experience and executed with quality leadership by the account team and content delivery by speakers.
• Briefing Planning & Execution
• Lead the planning, organization, and execution of executive briefings for high-value customers, ensuring each engagement is tailored to business needs and sales opportunities.
• Advise account teams on strategy, content, speakers, demos, and best practices to maximize the impact of each EBC.
• Lead EBC engagement strategy/calls to gain an understanding of goals and opportunities.
• Recommend / advise on the right strategy and approach, including appropriate EBC agenda content that comprehensively covers Databricks solutions to address customer needs and target business outcomes.
• Develop tailored insights and use data/conduct research specific to each account to inform the selection of topics.
• Comprehend the customer business needs and problems addressed by Datrabricks' solutions.
• Content Development & Delivery
• Collaborate with Product, Marketing, and Field Engineering to develop compelling, business-outcome-focused briefing materials, including presentations, demos, and case studies.
• Deliver engaging presentations to executive audiences, adapting messaging to industry, vertical, and customer priorities.
• Customer Engagement & Relationship Management
• Serve as the primary point of contact for customers throughout the briefing process, building trust and fostering long-term relationships.
• Gather and synthesize customer feedback and insights, sharing actionable recommendations with internal teams to inform product and sales strategies.
• Continuous Improvement & Sales Support
• Analyze EBC outcomes and customer feedback to identify gaps, recommend improvements, and evolve content offerings.
• Support the Executive Engagement team in enhancing demo and content libraries, and develop repeatable best practices for effective customer engagement.
• Provide feedback and coaching to account teams and speakers for continuous improvement.
• Support the Executive Engagement team leadership in enhancing and improving our content and demo offerings based on customer feedback and observations in EBCs.
• Identify and recommend solutions for gaps in the EBC content offerings.
• Evaluate the impact of EBC agendas and develop repeatable best practices for delivering effective customer engagements.

What We Look For