Engagement Manager - Professional Services (PubSec)

CSQ227R80

While candidates in the listed location(s) are encouraged for this role, candidates located within the US in the Eastern Time Zone will be considered.

The Engagement Manager works to establish a deeper partnership with Public Sector customers by creating a dedicated line of sight to successful architecture and use of the Databricks platform to achieve the best value for our customers. They aim to exceed customer satisfaction expectations throughout the life-cycle, from orchestrating the engagement to from vision to delivery and beyond.

The Engagement Manager ensures that our customers are maximizing the value of our products and services by positioning, preparing delivery, and following up on our professional services and training engagements. You will be in a strategic and cross-functional position to partner closely with Sales, Customer Success, Support, and Product Teams on campaigns, programs, and content. In this position, you will report to the Director, Professional Services, working closely with cross-functional teams to deliver excellence at every stage.

The impact you will have:

• Identify opportunities for new services by understanding and addressing potential new use-cases and explaining the business value in the upsell or extension of services.
• You will perform as the Engagement Manager in the assigned area and for meeting/exceeding Professional Services and Training bookings and revenue targets.
• Consult with clients to understand engagement scope, requirements, time, cost, and benefits. You will be responsible for estimating, scoping, and developing the statement of work documents.
• You will work closely with the sales counterpart and engage early in the sales process to understand our customers' needs, their businesses, and how success is defined, ensuring that we exceed expectations in delivery and develop valued solutions.
• You will demonstrate a passion for the job and lead by example by putting Databricks and our customers first to achieve the sales and delivery mission.
• Resolve delivery challenges, address resource contentions, scoping issues and manage expectations.

What we look for:

• U.S. Citizenship (required due to Public Sector client support)
• 5+ years running a Professional Services and Training Services line of business with a focus on Public Sector clients.
• 5+ years in customer-facing roles that require a mix of influencing, validating, handling negotiations, understanding and execution.
• Experience in the data and AI domain, working with Public Sector customers to realize value through production implementations.
• Excellent customer-facing skills, including working with Executives and other team members.
• Experience in identifying customer needs and implementing solutions.
• Service delivery and program management skills with the ability to summarize customer success outcomes into well-structured program plans.
• Travel is required up to 50%, more at peak times.