Walk-in Customer Support Executive (Civil Background)

Role & responsibilities

• Handle customer queries and support requests related to projects
• Coordinate customer customization requirements (layout changes, interiors, fittings, etc.)
• Act as a single point of contact (SPOC) for customers post-booking
• Coordinate with civil, MEP, design, and site teams for execution of customer requests
• Ensure feasibility and implementation of customization changes at site
• Track and update customers on request status and timelines
• Maintain proper documentation of customer requests and approvals
• Ensure all changes are recorded and aligned with billing and costing
• Support in resolving customer complaints and service issues
• Coordinate during handover process and final inspections
• Maintain CRM and prepare customer interaction reports
• Ensure high levels of customer satisfaction and experience

Preferred candidate profile

• Strong experience in customer handling and coordination roles
• Basic understanding of civil works and construction processes
• Ability to manage multiple customer requests and timelines
• Excellent communication and interpersonal skills
• Strong follow-up and documentation skills
• Customer-centric approach with problem-solving mindset