Role Overview
D4 Insight is hiring a ITSM Executive / Network Support Engineer (L1/L2). This is a full-time role in IN. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job Description
Location: Chennai
Experience: 2–6 Years
Working Days: Tuesday to Sunday
Shift: US Hours
Role Overview
We are looking for proactive ITSM Executive / Network Support Engineer with strong experience in L1/L2 technical support and IT service management. The role focuses on ensuring seamless IT operations by managing incidents, resolving technical issues, and maintaining service quality in line with ITIL best practices.
Key Responsibilities
IT Service Management
- Manage Incident, Problem, Change, and Service Request lifecycles in alignment with ITIL standards.
- Monitor and manage ticket queues, SLAs, and KPIs using ITSM tools (e.g., ServiceNow).
- Ensure timely resolution and escalation of issues within defined service levels.
Technical & Network Support
- Provide L1/L2 support for network, system, and application-related issues.
- Troubleshoot LAN/WAN, VPN, connectivity, and basic networking issues.
- Monitor servers, applications, and network systems to proactively identify and resolve issues.
Incident Management & Reporting
- Perform root cause analysis (RCA) for critical incidents.
- Maintain and update knowledge base articles, SOPs, and documentation.
- Prepare weekly and monthly reports on incidents, trends, and performance.
Collaboration & Operations
- Coordinate with L1/L2/L3 teams to ensure effective issue resolution.
- Handle user requests via calls, emails, and ticketing systems with high customer satisfaction.
- Support escalation management and prioritization of incidents.
Required Skills
Core Expertise
- Strong understanding of ITSM processes (Incident, Problem, Change Management)
- Hands-on experience with ServiceNow or similar ticketing tools
- Knowledge of SLA/KPI tracking and reporting
Technical Skills
- Good understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN, LAN/WAN)
- Basic knowledge of IT infrastructure (servers, applications, network environments)
- Strong troubleshooting and analytical skills
Preferred Qualifications
- Experience in IT support / helpdesk / network support roles
- Exposure to enterprise IT environments
- ITIL certification (preferred)
- Certifications like CCNA or Network+ (good to have)
Soft Skills
- Strong communication and stakeholder management skills
- Ability to work in a fast-paced, shift-based environment
- Customer-focused approach with strong problem-solving abilities
- Proactive and collaborative mindset
📩 Apply Now: careers@d4insight.com
Frequently Asked Questions
How do I apply for the ITSM Executive / Network Support Engineer (L1/L2) position at D4 Insight?
Use the Apply button above to submit your application directly to D4 Insight. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Where is the ITSM Executive / Network Support Engineer (L1/L2) position at D4 Insight located?
This position is based in IN. D4 Insight has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.
What does a ITSM Executive / Network Support Engineer (L1/L2) at D4 Insight earn?
D4 Insight has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the ITSM Executive / Network Support Engineer (L1/L2) role at D4 Insight posted?
This role was posted on April 27, 2026 (48 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
Is the ITSM Executive / Network Support Engineer (L1/L2) role at D4 Insight entry-level?
Yes. This is an entry-level position. Strong candidates typically have 0-2 years of relevant work experience, internships, or significant project work. Read the full description for any specific qualification requirements D4 Insight has listed.
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