Senior Analyst Project Management

Weu2019re building a world of health around every individual u2014 shaping a more connected, convenient and compassionate health experience. At CVS Healthu00ae, youu2019ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger u2013 helping to simplify health care one person, one family and one community at a time.

Position Summary Responsible for directing all aspects of customer benefit plan implementation of Self- funded New Business Clients. + Partner with all key internal and external stakeholders to proactively identify and address critical implementation issues ensuring customer expectations are consistently satisfied or exceeded. + Acts as a single point of contact for benefit plan implementation. + Mediates and coordinates resolution of all project deliverables and implementation related tasks. + Develops and executes implementation strategy consistent with customer expectations. + Ensures strategy is administered in accordance with all performance guarantee arrangements. + Engages team members to follow through on their responsibilities. + Evaluates impact of customer requested exceptions and develops reasonable alternatives to satisfy Client needs while minimizing impact on systems and operations. + Solicits and assesses internal and external customer feedback to enhance continuous quality improvement to self and overall implementation process.

Required Qualifications + 1+ years Health Plans and Benefits experience + 2+ years Project management and Client facing experience. + Negotiation and conflict resolution skills across various levels of the organization. + Ability to remain flexible yet focused during stressful situations. + Attention to detail and accuracy while focusing on overall project deliverables. + Ability to express complex concepts in a clear and concise manner. + Highly organized and able to