About the position

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary CVS Health’s Adjudication & Client Experience Engineering organization is seeking a highly skilled Software Development Engineer to join our Application Production Support Team, providing Level 1–3 support for critical myPBM business applications. This role is essential in ensuring the reliability, stability, and continuous improvement of systems that directly serve our PBM (Pharmacy Benefit Management) business customers. As a Software Development Engineer, you will work closely with fellow engineers as well as product, design, and operational teams to triage, troubleshoot, and resolve daily production issues. You will be responsible for addressing application incidents, identifying root causes, implementing permanent fixes, and driving process improvements to reduce recurring issues. Your work will support business continuity, customer satisfaction, and the overall operational excellence of our digital platforms. In addition to support responsibilities, you will play an active role in facilitating Break fix existing codebases to improve application stability, scalability, and performance as our membership and transaction volumes continue to grow. This includes designing and implementing new features, contributing to technical architecture, and helping advance the engineering roadmap across our adjudication and client experience systems. This position requires strong technical expertise, solid problem‑solving skills, and the ability to collaborate effectively in a high‑demand production environment. You will help guide technical direction, contribute to engineering innovation, and ensure the successful delivery of high-quality digital solutions for our customers

Responsibilities

• Provide Level 1–3 application production support for myPBM business customers, including monitoring, incident resolution, and proactive system health checks.
• Analyze and troubleshoot complex application and systems issues; perform root cause analysis and implement long-term corrective actions.
• Collaborate with engineering, product, QA, operations, and business teams to ensure timely and accurate resolution of production incidents.
• Code fix, optimize, and improve existing codebases to enhance system reliability, stability, and scalability.
• Perform debugging, and validation across distributed application environments.
• Participate in on-call rotations as needed to support critical production services.
• Contribute to the technical roadmap, driving innovation and continuous improvement within the engineering ecosystem.
• Document solutions, operational procedures, and knowledge-base articles to support cross-team learning and operational excellence.

Requirements

• 3+ years of experience in application production support (Level 1–3), incident management, and troubleshooting of enterprise systems.
• 1+ years of Software Development Engineering experience using Java, Oracle, SQL, JavaScript, HTML, and CSS
• 1+ Experience with distributed systems, APIs, databases, and cloud technologies (Azure and GCP).
• Familiarity with monitoring tools, logging frameworks, and IT operations processes.
• Ability to work effectively in a fast-paced, cross-functional environment.
• Excellent analytical, communication, and problem‑solving skills.

Nice-to-haves

• Experience in healthcare, pharmacy benefits management, or similar regulated industries.
• Experience with automation, monitoring, and incident management tools.
• Knowledge using AI-assisted development tools (e.g. Claude Code, Cursor, Github Copilot, Windsurf, etc) to accelerate development workflows

Benefits

• This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families.
• The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.
• Additional details about available benefits are provided during the application process and on Benefits Moments.