Job Description
Role & responsibilities
- A. Security Operations
- Supervise and monitor day-to-day deployment of security personnel across gates, towers, and common areas.
- Ensure proper functioning of access control, visitor management, and material movement.
- Conduct regular patrolling of the township to identify risks, hazards, and breaches.
- Monitor CCTV operations, record any suspicious activity, and ensure timely escalation.
- B. Personnel Management
- Prepare duty rosters, manage shift schedules, and ensure adequate manpower at all posts.
- Conduct briefing and debriefing sessions for guards at each shift change.
- Ensure grooming, discipline, and performance of security staff as per organizational standards.
- C. Incident & Emergency Handling
- Respond to security incidents, emergencies, and any unusual occurrences within the premises.
- Maintain incident reports, logbooks, and coordinate with management for corrective actions.
- Support evacuation drills, fire safety drills, and emergency preparedness activities.
- D. Compliance & Documentation
- Maintain records related to attendance, daily activity reports, visitor logs, and gate passes.
- Ensure compliance with company SOPs, statutory norms, and safety regulations.
- Coordinate with external agencies (police, fire department, vendors) as required.
- E. Customer Service
- Handle resident queries and complaints related to security and provide timely resolution.
- Ensure courteous and professional behavior of the security team.
3. Required Skills & Competencies
- Robust leadership and supervisory skills.
- Good communication skills (Hindi, English; Marathi preferred).
- Knowledge of access control systems, CCTV operations, and emergency procedures.
- Ability to handle conflict, crowd control, and high-pressure situations.
Basic computer literacy for report preparation.
Preferred candidate profile
- Minimum Graduate with security background.
- 35 years of experience in security operations, preferably in townships, residential societies, or large campuses.
- Experience in managing a team of security guards.
- Prior experience with facility management companies will be an added advantage.
- Fire & Safety certification preferred (optional but beneficial).
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