Technical Support & Customer Success Analyst – AI Workflow Evaluation /hr Remote

Position

Customer Support Expert

Type:

Hourly contract

Compensation

$40 $55/hour

Location:

Remote

Commitment:

Part-time, project-based with focused task execution

Role Responsibilities

• Design structured customer support scenarios with deterministic evaluation rubrics
• Create tasks involving ticket handling, macro selection, and knowledge base usage
• Develop exception management scenarios including refunds, escalations, and policy enforcement
• Build content operations tasks such as knowledge base article creation and validation
• Ensure all outputs are based on verifiable rules and correct resolutions
• Evaluate AI-generated responses against defined support standards

Requirements

• Strong experience in customer support or customer experience operations
• Strong expertise with support platforms such as Zendesk, Intercom, or similar
• Strong experience with macros, automation, or knowledge base content
• Ability to create and evaluate support artifacts such as ticket responses and escalation notes
• Strong written communication with clear, structured reasoning
• Strong attention to detail and problem-solving skills
• Ability to work independently and manage complex support scenarios efficiently

Application Process (Takes 20 Mins)

• Upload your resume.
• Complete an interview.
• Submit a short form.