Lead Product Designer - Figma, Product Design

Lead Product Designer

Position Overview

Our Health Insurance Client is seeking a Lead Product Designer to join their Identity & Access Management (IAM) product team. In this pivotal role, you will drive design excellence and user experience for our authentication, registration, profile/account creation, and account recovery flows; balancing seamless user experiences with robust security, transparency, and user control. You will collaborate closely with product managers, engineers, and other designers to translate complex technical requirements into intuitive, accessible, and secure user experiences. This position is ideal for a designer with a proven track record, seeking an opportunity to lead strategic design initiatives while remaining hands-on with craft and delivery. You will drive prioritization, planning, and decision-making across multiple product teams, while creating exceptional user-centered experiences that achieve business goals and exceed user expectations. The team is focused on integrating and developing best practices in usability, analytics, accessibility, and cross-platform strategy in an Agile development environment.

This is 2 remote, full-time/direct hire roles where the client is looking for a is looking for a lead AND senior product designer.

Key Responsibilities

• Lead the end-to-end design process for IAM features and products, from discovery and user research through prototyping, testing, and final delivery
• Serve as a primary point of contact with cross-functional partners in your workstream, ensuring alignment of UX deliverables.
• Work collaboratively with cross-functional teams to define user needs, business requirements, and technical constraints.
• Lead and execute strategic design initiatives that elevate product experiences and support organizational goals.
• Model exemplary design practices for the team; demonstrating rigor in research, design, file organization, prototyping, and presentation.
• Develop and lead workshops aimed at discovering hypotheses, exploring potential solutions, building enthusiasm, establishing shared understanding, and promoting team alignment.
• Foster a collaborative design culture by providing actionable feedback in weekly design critiques, mentoring peers, and delegating responsibilities on cross-team projects.
• Establish and maintain design systems and documentation for authentication, account management, and recovery workflows.
• Ensure that digital principles, standards, styles, design patterns, and renderings are followed and represented correctly.
• Partner with CX Insights to create long-term research strategies and facilitate ongoing discovery and iterative delivery.
• Partner with Content Strategy to continuously drive and improve content, navigation, and site architecture.
• Advocate for user privacy, security, and transparency throughout the product lifecycle.

Qualifications

• Role Essentials
• 6+ years of experience for the Lead role and 4+ years of experience for the Senior role in for the Product Design, with a proven track record in Identity & Access Management or related domains (authentication, registration, account creation, security flows).
• Demonstrated experience of UX and interaction design methodologies, with a strong portfolio showcasing end-to-end IAM experiences.
• Understanding of security, privacy, and regulatory requirements impacting user identity.
• Ability to adapt existing processes and deliverables when necessary to meet project needs and improve efficiency and quality.
• Demonstrated ability to design complex transactional user interfaces and interactions.
• Excellent communication, presentation, and stakeholder management skills.
• Strategically adept with a penchant for curiosity.
• Understanding of accessibility standards and security principles.
• In-depth knowledge of performance metrics.
• Mastery of Figma
• Role Desirables
• Experience in regulated environments such as Healthcare, Finance, etc.
• Self-starter who can make significant progress with minimal guidance.
• Experience creating inclusive and accessible designs, particularly for senior adults.
• Ability to be flexible in a fluid and dynamic environment.
• Must be extremely well-organized and capable of handling multiple (and sometimes conflicting) priorities effectively.
• Familiarity with online usability testing platforms such as User Zoom or Usertesting.com.
• Excellent analytical and process-oriented skills. Excellent verbal, written and presentation skills.
• Big Picture Thinking
• Ability to see the big picture and make good design decisions that may require trade-offs between business goals and design standards.
• Dedicated to envisioning and influencing the entire ecosystem to create a seamless, holistic experience for consumers.
• Ability to precisely articulate design rationale through a compelling narrative.
• Demonstrated ability to create designs that excite stakeholders just as much as users.
• Leadership
• Ability to influe