Salesforce Administrator, Systems + IT

Creative BC is looking for a Salesforce Administrator, Systems + IT, to lead how Salesforce is used across the organization and ensure it supports day-to-day operations, reporting, and decision-making.

This role is responsible for the administration, configuration, and continuous improvement of Salesforce, including its connected applications and Experience Site portals. It also plays a key role in strengthening how data is used across the organization by leading reporting and dashboard development, including ownership of the organization’s KPI dashboard.

The role works closely with teams to understand operational needs, improve workflows, and translate those needs into practical system solutions and clear reporting. It also supports training and adoption to ensure staff are using Salesforce consistently and effectively.

Success in this role depends on strong technical capability, sound judgment, and the ability to connect system design with real operational needs. This role suits someone who enjoys both system administration and business thinking, takes ownership of their work, and is motivated by improving how teams use data and technology.

Overview

• Type: Regular, Full-Time
• Schedule: Monday to Friday - Occasional flexibility may be required to respond to time-sensitive issues.
• Hours: 9:00am to 5:00pm (PT) - includes a 1-hour unpaid lunch break
• Work Model: Hybrid, two (2) days in-office each week (upon completion of in-person training period)

The Work

• Serve as the primary administrator and subject matter expert for Salesforce, overseeing configuration, user access, system performance, and overall platform integrity.
• Administer and maintain Salesforce configuration, including objects, fields, page layouts, validation rules, workflows, and automation tools.
• Manage Salesforce Experience Site portals, including external user access, permissions, and site updates.
• Administer and support Salesforce integrations and installed applications (ex. Formstack, Conga, Twilio), ensuring reliable functionality, data flow, and alignment with business needs across systems.
• Lead the development and maintenance of reports and dashboards, including ownership of the organization’s KPI dashboard, to support operational insight and decision-making.
• Work with internal teams to understand reporting and operational needs, and translate them into clear, effective dashboards, reports, and data outputs.
• Ensure data quality, consistency, and integrity across Salesforce to support accurate reporting and analysis.
• Support the extraction, delivery, and ongoing improvement of key datasets (ex. industry contact lists, funding recipient data), including identifying opportunities to automate processes.
• Identify opportunities to improve workflows, reporting structures, system configuration, and automation to better support organizational processes.
• Provide training, guidance, and documentation to support consistent and effective use of Salesforce and related systems across teams.
• Maintain clear documentation of system configuration, workflows, integrations, and administrative processes to support continuity and knowledge sharing.
• Troubleshoot system issues and coordinate with external IT partners or vendors where required.
• Monitor system usage, performance, and user feedback to identify opportunities for improvement and support the ongoing evolution of Salesforce and related tools.
• Support broader systems administration and collaborate with internal and external partners to maintain system stability, access, and security.

Experience + Fit

This role may be a strong fit if you:

• Hold a Salesforce Administrator Certification and have hands-on experience administering Salesforce in an organizational setting.
• Have experience configuring Salesforce (ex. objects, fields, workflows, permissions) and supporting overall system administration and governance.
• Have strong experience building and maintaining reports and dashboards that support operational insight and decision-making.
• Have experience working with Salesforce integrations and installed applications (ex. Formstack, Conga, Twilio, or similar tools), including understanding data flow between systems.
• Are comfortable working with Salesforce Experience Sites or similar portal technologies, including managing user access and permissions.
• Can translate business needs into practical system solutions, reporting structures, and data outputs.
• Have strong analytical and problem-solving skills, with a focus on data quality, accuracy, and usability.
• Are confident training and supporting users with varying levels of technical experience, and can explain systems clearly and effectively.
• Are organized and detail-oriented, with the ability to manage competing priorities while maintaining system reliability and responsiveness.
• Communicate clearly and professionally, both in writing and in conversation, and work effectively across teams.
• Take a proactive, continuous improvement approach to your work, identifying opportunities to strengthen systems, workflows, and reporting over time.

Why Work at Creative BC?

Creative BC supports the growth of B.C.’s creative industries - film and TV, music, interactive and digital media, and publishing. We are a collaborative, values-led organization that champions equity, inclusion, and innovation. We strive to reflect the diversity of the communities we serve, and we are committed to equitable hiring and inclusive practices. Once qualified, these are some of the benefits available to our team members:

• A hybrid work model and a centrally-located office in Mount Pleasant
• Immediate access to an Employee Assistance Program (EAP)
• Extended health and dental benefits
• Paid vacation, sick days, and life management leave
• A Health Spending Account (HSA) and/or Lifestyle Spending Account (LSA)
• Participation in the Public Service Pension Plan (PSPP)

Compensation + Benefits

The starting salary for this role is $90,000.00 per year, with final compensation based on experience, qualifications, and internal equity. Creative BC is committed to fair and consistent compensation practices, with opportunities for growth over time. The role also includes access to a comprehensive benefits package, including health and wellness coverage and paid time off.

Application Information

This position will remain open for two weeks from the date of the posting; however, it may close earlier if a successful candidate is identified. We encourage interested applicants to apply as soon as possible.

We appreciate the time and effort that goes into each application. While we review all submissions with care, only candidates selected for an interview will be contacted. Thank you for your interest in joining our team and for considering an opportunity with us.