POSITION SUMMARY:

The Research Coordinator – Digital Platforms & Engagement supports the operational, digital, and communications functions of research and global health programs. Working closely with the FAST-TB Coordinating Center Administrative Director and Program Manager, the role contributes to the management of digital platforms, stakeholder engagement activities, and research support functions.

The position serves as a coordination point between technical teams, communications functions, and external stakeholders, supporting the maintenance and improvement of digital knowledge-sharing platforms, data visualization tools, and program communications. The role combines platform coordination, content management, data support, and stakeholder engagement within a collaborative research environment.

MAJOR RESPONSIBILITIES:

Digital Platform Coordination and Management

• Coordinate the design, organization, and maintenance of SharePoint or similar knowledge-sharing platforms
• Manage user onboarding, permissions, access controls, and membership tracking for platform users
• Maintain document libraries, resource repositories, collaborative spaces, and structured content systems
• Monitor platform functionality and user experience, identifying and escalating technical issues as needed
• Coordinate updates, improvements, and documentation of platform workflows and governance processes
• Collaborate with IT and/or technical teams on system maintenance, integrations, and platform enhancements on a regular basis.
• Ensure organization, version control, and consistency of digital content and shared resources

Data Management and Reporting

• Develop and maintain dashboards and visual reports using Power BI or similar tools
• Compile, organize, and maintain data for reporting and analysis purposes
• Prepare routine progress updates, summaries, and reporting materials for internal and external stakeholders
• Maintain data documentation and reporting standards to ensure consistency across program outputs
• Generate visualizations and summaries to support program monitoring, engagement tracking, and decision-making

Communications and Stakeholder Engagement

• Coordinate preparation and dissemination of program communications, including newsletters, announcements, updates, and meeting summaries
• Maintain external-facing digital content and ensure information is current, accurate, and accessible
• Enhance current existing external website pages and interactive content to increase reach and activity across stakeholders and TB key experts
• Develop onboarding materials, user guides, SOPs, and orientation resources for platform users and stakeholders
• Coordinate meetings, webinars, workshops, and stakeholder engagement activities
• Prepare summaries, presentations, and communications materials for internal and external audiences
• Engage with partners, collaborators, and stakeholders to facilitate communication and strengthen participation across programs
• Update program contact lists and affiliations as needed

CULTURAL REQUIREMENTS:

• Trust

o Must operate with integrity and accountability

o Deliver high-quality work aligned with assigned objectives

o Be a dependable member of the team

• Teamwork

o Work collaboratively across technical and operational teams

o Treat all stakeholders with respect and professionalism

o Be adaptable in a dynamic work environment

• Communication

o Communicates clearly with internal and external stakeholders

o Listens actively and ensures understanding

o Shares information accurately and appropriately

QUALIFICATIONS/SKILLS AND KNOWLEDGE REQUIREMENTS:

• Bachelor’s degree in public health, communications, information systems, data science, life sciences, or related field required; Master’s degree preferred
• 5+ years of relevant experience in research coordination, digital platforms, communications, or data support
• Demonstrated experience managing an external-facing website, including content updates, back-end administration, and working knowledge of WordPress or a comparable content management system
• Experience with SharePoint or similar document management systems required
• Experience with data visualization tools (e.g., Power BI or equivalent) preferred
• Strong organizational and coordination skills with ability to manage multiple priorities
• Strong written and verbal communication skills in English
• Experience working in academic research, global health, or USG donor-funded programs preferred
• Ability to work independently and as part of a multidisciplinary team
• Strong attention to detail and problem-solving skills
• Proficiency in Microsoft Office 365 tools (Word, Excel, PowerPoint, Outlook, Teams)
• Experience with digital engagement platforms or virtual collaboration tools for distributed teams
• Willingness to travel domestically or internationally as required
• Graphic Design Experience is a plus

This job description is a summary of the general nature and level of work performed. It is not an exhaustive list of responsibilities. The organization reserves the right to modify this description as needed.