Client Solutions Retention Specialist

Are you ready to build lasting partnerships and drive business success? At Cox Business, we’re looking for a Client Solutions Retention Specialist who thrives on connecting with people and making a real impact. We believe that great relationships are built on trust, authenticity, and a spark of curiosity.

In this role, you'll assist businesses in adopting cutting-edge technologies that foster growth and mobility. Your insights and solutions will not only strengthen customer loyalty but also contribute to revenue generation and your own professional advancement.

What's in It for You?

• A competitive salary with attractive bonus and incentive packages.
• A pro-sales culture that recognizes your contributions to our success.
• Work-life balance with flexible time-off policies and accommodating schedules.
• A collaborative team environment with 3 days of in-office teamwork.
• Comprehensive healthcare benefits for individuals and families.
• Generous 401(k) retirement plans with company match.
• Inclusive parental leave policies and assistance for fertility and adoption.
• Professional development and educational opportunities.
• Access to financial wellness resources.

Your Role:

As the key player in our customer retention efforts, you will be essential in keeping our small-to-medium business clients satisfied and thriving. Here’s what you’ll be doing:

• Responding to customer disconnect calls with creative solutions and appealing offers.
• Assisting with billing inquiries to create a top-notch customer experience.
• Identifying upsell opportunities while addressing customer needs to drive additional revenue.
• Making outbound calls to inform customers about new products, referral programs, and service upgrades.
• Engaging with customers nearing contract expiration to secure renewals and upsell.
• Negotiating pricing and terms with clients while providing competitive comparisons.
• Troubleshooting service and billing issues to ensure customer satisfaction.
• Collaborating with sales support to address service challenges.
• Educating customers about maximizing their Cox Business products and services.
• Providing insights to the marketing team to help shape future strategies.

Who You Are

You are an empathetic listener and a problem-solver. Here’s what we’re looking for:

• High School Diploma/GED and 3 years of experience in a related field, or any degree/certification beyond a HS diploma with up to 1 year of experience, or 5 years of experience in lieu of a degree.
• Proficiency with computers and common business software.

Preferred Qualifications

• An associate degree or technical certification in a relevant field.
• B2B sales experience with a record of meeting quotas.
• Background in revenue generation or customer retention.
• Experience in the communications industry or with major communications equipment vendors.

Your next big opportunity starts here. Apply to join Cox today!

The hourly pay rate is between $17.40 - $26.06, plus an annual incentive target of $28,340.00. Employees enjoy at least sixteen hours of paid time off each month and seven paid holidays a year, along with additional leave options.

Applicants must be authorized to work in the United States without current or future sponsorship. EOE, including disability/vets.