IT Service Desk and Endpoint Administrator

Description

Information Technology Service Desk and Endpoint Administrator

Country Visions Cooperative is an agriculture based cooperative dedicated to service and building long-term relationships from generation to generation. We are proud to trace our roots back to 1923.

Country Visions Cooperative is continuing to grow and is now searching for an experienced full-time IT Service Desk and Endpoint Administrator for their Brillion location. This position will work with our other IT associates in serving the diverse needs of the cooperative. Based in Brillion, WI, you will occasionally travel to our locations to assist with new installations, project roll-outs, and support of our operations. A balance of customer service orientation and technical acuity will be required as this will be as diverse a role as the business we support. Primary duties will be split between service desk operations and endpoint management. The ideal candidate will have a strong desire to learn and grow their own skills while helping IT innovate, support, and advance the mission of the cooperative.

Country Visions Cooperative is an agriculture based cooperative dedicated to service and building long-term relationships from generation to generation. We are proud to trace our roots back to 1923. Work with excellent team members in a successful and growing organization.

COMPANY BENEFITS

• Paid time off
• Annual profit sharing
• Paid holidays and additional annual floating holidays
• 401K with a company match well above the market average
• Medical insurance – 70% of premiums covered by Country Visions Cooperative
• Optional Health Savings Account with a large company match
• Dental and vision insurance
• Flexible Spending Account
• Paid Parental Leave if eligible up to 40 hours paid
• 100% Company paid Life Insurance, Short-Term Disability, and Long-Term Disability
• Employee Assistance Program
• Health and Wellness Program

JOB RESPONSIBILITIES

• This role operates in a lean IT team where priorities can shift and is ideal for a technically strong generalist who can balance immediate support needs with longer-term stabilization and improvement efforts.
• Serve as a steady, experienced presence on the service desk, blending hands-on Tier 1 support with Tier 2.5 troubleshooting and endpoint administration while helping establish standards for quality, documentation, and customer experience.
• Provide primary support for the IT service desk, including answeri