As a Sales and Customer Experience Associate, your role will involve assisting in achieving and exceeding store sales targets and Key Performance Indicators (KPIs). You will be responsible for maintaining high standards of customer service by effectively resolving customer concerns. Monitoring sales trends, suggesting initiatives for performance improvement, promoting product knowledge, and implementing upselling/cross-selling techniques will also be part of your responsibilities. Furthermore, you will coordinate with the manufacturing unit to customize products according to client needs.

In terms of store operations, you will support day-to-day activities including opening and closing procedures. Ensuring visual merchandising standards and brand guidelines are consistently maintained is crucial. You will also be tasked with monitoring inventory levels, managing stock replenishment, and controlling shrinkage. Compliance with company policies, Standard Operating Procedures (SOPs), and safety standards will be of utmost importance.

Qualifications and skills required for this role include a graduate degree in any discipline (MBA/PG preferred but not mandatory), with at least 25 years of experience in retail sales, including a minimum of 1 year in a supervisory role. Strong customer service and sales orientation, effective communication and interpersonal skills, basic knowledge of POS systems and MS Excel, as well as flexibility to work shifts, weekends, and holidays are essential.

Key Responsibilities:

• Assist in achieving and exceeding store sales targets and KPIs
• Ensure high standards of customer service and resolve customer concerns effectively
• Monitor sales trends and suggest initiatives to improve performance
• Promote product knowledge and upselling/cross-selling techniques
• Coordinate with the manufacturing unit to customize products as per client needs
• Support day-to-day store operations including opening and closing procedures
• Ensure visual merchandising standards and brand guidelines are maintained
• Monitor inventory levels, stock replenishment, and shrinkage control
• Ensure compliance with company policies, SOPs, and safety standards

Key Competencies:

• Team player
• Sales & Target Orientation
• Problem-solving
• Time Management As a Sales and Customer Experience Associate, your role will involve assisting in achieving and exceeding store sales targets and Key Performance Indicators (KPIs). You will be responsible for maintaining high standards of customer service by effectively resolving customer concerns. Monitoring sales trends, suggesting initiatives for performance improvement, promoting product knowledge, and implementing upselling/cross-selling techniques will also be part of your responsibilities. Furthermore, you will coordinate with the manufacturing unit to customize products according to client needs.

In terms of store operations, you will support day-to-day activities including opening and closing procedures. Ensuring visual merchandising standards and brand guidelines are consistently maintained is crucial. You will also be tasked with monitoring inventory levels, managing stock replenishment, and controlling shrinkage. Compliance with company policies, Standard Operating Procedures (SOPs), and safety standards will be of utmost importance.

Qualifications and skills required for this role include a graduate degree in any discipline (MBA/PG preferred but not mandatory), with at least 25 years of experience in retail sales, including a minimum of 1 year in a supervisory role. Strong customer service and sales orientation, effective communication and interpersonal skills, basic knowledge of POS systems and MS Excel, as well as flexibility to work shifts, weekends, and holidays are essential.

Key Responsibilities:

• Assist in achieving and exceeding store sales targets and KPIs
• Ensure high standards of customer service and resolve customer concerns effectively
• Monitor sales trends and suggest initiatives to improve performance
• Promote product knowledge and upselling/cross-selling techniques
• Coordinate with the manufacturing unit to customize products as per client needs
• Support day-to-day store operations including opening and closing procedures
• Ensure visual merchandising standards and brand guidelines are maintained
• Monitor inventory levels, stock replenishment, and shrinkage control
• Ensure compliance with company policies, SOPs, and safety standards

Key Competencies:

• Team player
• Sales & Target Orientation
• Problem-solving
• Time Management