Ad Admin Team Lead

AD Administrator Team Lead

Company Information

Coreio is looking for an AD Admin Team Lead for a 3 month term (possibility of an extension)

• *Primary Responsibilities**:
• Deliver technical support services in a courteous and responsive manner during the migration project.
• Troubleshoot, fix and/or resolve clients’ issues.
• Coordinate changes with other support teams and leverage existing change management processes.
• Promote and demote Domain Controllers
• Troubleshoot Active Directory Forest trust issues.
• Create/Delete, modify, and troubleshoot Group Policies
• Provide guidance and work leadership to less-experienced staff members.
• Fulfills work requests and resolves issues presented to the team through our corporate Service Desk Management tool for work prioritization and tracking.
• Assists with the integration of new acquisitions and various department projects.
• Assist with special projects where required as directed.
• Manage the ticket life cycle surrounding technical requirements.
• *Ideal Skills and Qualifications**:
• Experience in managing complex teams
• Ability to communicate effectively with clients, staff, co-workers and management
• Assist with special projects where required as directed.
• Manage the ticket life cycle surrounding technical requirements.
• Excellent interpersonal, written, and oral communication skills.
• 2-4 years of work-related experience.
• Holds Comptia A+ certification and Windows 10 Certification
• Able to troubleshoot complex Active Directory problems, develop effective solutions, and work with teams to implement remedies.
• Experienced working with laptops and both Windows 7 and 10 operating systems
• Using Azure Active Directory, the Microsoft Identity and Access Administrator plans, deploys, and manages an organization’s identity and access management systems (Azure AD)
• Knowledge of Identity & Access Management, authentication, and authorization
• Knowledge of Active Directory user administration and basic network troubleshooting.
• Extremely detail-oriented with a proven ability to put clients first.
• Strong people skills and the ability and desire to provide the best customer experience to clients.
• Client focus and strong work ethic with the ability to work individually and as part of an extremely dynamic Team in a fast-paced customer care environment.