Customer Success Advocate - I

What is Contentstack?

Contentstack is on a mission to deliver the world's best digital experiences through a fusion of cutting-edge content management, customer data, personalization and AI technology. Iconic brands, such as AirFrance KLM, ASICS, Burberry, Mattel, Mitsubishi and Walmart, depend on the platform to rise above the noise in today's crowded digital markets and gain their competitive edge.

Contentstack and its employees are dedicated to the customers and communities they serve. The company is recognized for its unmatched customer care and tradition of giving back globally through the Contentstack Cares program, including proud support of Pledge 1% and Girls Who Code.

Learn more at www.contentstack.com.

Who Are We?

At Contentstack we are more than colleagues, we are a tribe. Our vision is to pursue equity among our communities, employees, partners, and customers. We are global-diverse yet close; distributed yet connected. We are dreamers and dreammakers who challenge the status quo. We do the right thing, even when no one is watching. We are curious trendspotters and brave trendsetters. Our mission is to make Contentstack indispensable for organizations to tell their stories and to connect with the people they care about through inspiring, modern experiences. We care deeply about our customers and the communities we serve. #OneTeamOneDream. Chalo, let's go!

What Are We Looking For?

We're looking for an Associate Customer Success Advocate (CSA) to support our growing customer base through a one-to-many, scaled engagement model. This is an entry-level to early-career role designed for someone who enjoys working with technology, data, and customers—and wants to build a strong foundation in Customer Success within a SaaS environment.

In this role, you'll manage a large portfolio of long-tail customers, ensuring they stay informed, engaged, and on track throughout their lifecycle. You'll execute proactive communication programs, maintain clean and reliable customer data, and play a key role in identifying growth opportunities that support retention and expansion. You'll also collaborate closely with Customer Success, Technical Support, and other internal teams to ensure customers receive the right help at the right time.

If you're detail-oriented, curious about how SaaS products work, and excited to grow your career in Customer Success, this role is a great place to start.

Here's What You'll Be Doing

Customer Management (One-to-Many)

• Manage a high-volume portfolio of long-tail customer accounts using a scaled engagement model
• Execute proactive outreach programs, including newsletters, in-product messaging, and lifecycle email campaigns
• Ensure customers receive relevant technical and educational resources aligned to onboarding, training, adoption milestones, and renewal timelines
• Maintain full ownership of CRM data accuracy, keeping account status, contacts, and health indicators up to date

Commercial Execution & Lead Advocacy

• Monitor product usage, engagement signals, and health indicators to identify potential expansion or upsell opportunities
• Route qualified leads to Customer Success Managers (CSMs) or leadership using defined workflows and tools
• Provide supporting documentation and account insights to assist with larger renewals or commercial conver

Location: Bangalore (Remote)

Experience: 3-6 Years

What Do We Offer?

Interesting Work | We hire curious trendspotters and brave trendsetters. This is NOT your boring, routine, cushy, rest-and-vest corporate job. This is the "challenge yourself" role where you learn something new every day, never stop growing, and have fun while you're doing it.

Tribe Vibe | We are more than colleagues, we are a tribe. We have a strict "no a**hole policy" and enforce it diligently. This means we spend time together - with spontaneous office happy hours, organized outings, and community volunteer opportunities. We are a diverse and distributed team, but we like to stay connected.

Bragging Rights | We are dreamers and dream makers. Our efforts pay off and we work with the most prestigious brands, from big-name retailers to airlines, to professional sports teams. Your contribution will make an impact with many of the most recognizable names in almost every industry including AirFrance KLM, ASICS, Burberry, Mattel, Mitsubishi, Walmart, and many more!

One Team One Dream | This is one of our values, and it shows. We don't believe in artificial hierarchies. If you're part of the tribe, you have an opportunity to contribute. Your voice will be heard and you will also receive regular updates about the business and its performance. Which, btw, is through the roof, so it's a great time to be joining…

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